Jill Devan

Assists Store Manager in planning and implementing strategies to attract customers, provide excellent customer service while driving positive sales results

• Coordinates daily customer service operations (e.g
• Sales processes & orders)
• Tracks the progress of weekly, monthly, quarterly and annual objectives
• Monitors and maintains store inventory and margin
• Evaluates employee performance and identifies hiring and training needs
• Supervises and motivates staff to perform their best
• Coaches and supports new and existing Sales Associates
• Monitors retail operating costs, budgets and resources
• Coordinates sales training programs and techniques
• Communicates with vendors to grow sales
• Analyzes consumer behavior and adjust product positioning
• Research emerging products focusing on local merchandise
• Analyzes and interprets retail data, revenues, expenses, and competition
• Makes sure all employees adhere to company’s policies and guidelines
• Helps build community involvement
• Managed daily operations, ensuring smooth workflow and timely completion of tasks.
• Increased customer satisfaction with attentive service and quick resolution of issues.
• Conducted regular performance evaluations for staff members, identifying areas for improvement and acknowledging exceptional work contributions.
• Maintained a clean, safe, and organized store environment for both customers and employees.
• Responded to customer complaints and comments.
• Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
• Developed a positive store culture by fostering open communication and promoting teamwork among employees.
• Conducted inventory analysis to determine optimal stock level
• Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
• Assist with new Market Format openings.

• Developed and executed all business practices for one location and online
• Created and implemented marketing plans and effective strategies to improve sales to ensure year over year increases
• Built a strong customer base through effective promotional marketing, social media and providing excellent customer service
• Effectively managed merchandise including buying, receiving, maintaining POS, and completing inventories
• Responsible for the P&L, personnel, scheduling, and payroll.

• Responsible for enhancing and improving customer experience in 120 Albertsons Southern California stores
• Worked with and supported IT on all new POS upgrades
• Developed store support documents to implement new processes and procedures
• Ensured operational policies and procedures are executed in timely manner and within company guidelines
• Executed all front-end programs as requested by Division Customer Service Manager
• Communicated all front- end and bookkeeping programs to store associates with emphasis on understanding impact on profitability
• Executed all front-end programs and processes during remodels and new store openings
• Trained and supported corporate marketing and promotional programs to store front- end associates
• Maintained and trained store associates on company policies and State and Federal regulations to ensure compliance
• Mentored qualified team members to reach next level on their career
• Assisted with numerous remodels and new store openings.

• Executed all retail integrity programs in 90 stores per Division Retail Integrity Manager Communicated
• Trained all store pricing systems with emphasis on understanding the impact on profitability
• Executed retail integrity programs utilizing the Area Retail Integrity Scan Lead Program
• Trained and monitored price changes and ad execution process through use of technology
• Developed and trained store Scan Associates and all Department Managers to ensure operational excellence in retail integrity
• Assisted with numerous remodels and new store openings
• Project Manager on Tags subscription.