Jill Dezern
Portsmouth,VA
Summary
Committed Personal Care Assistant well-versed in assisting and supervising clients in daily activities, including meal preparation and basic housekeeping. Compassionate and patient with strong background in client care. Ready to undertake challenging cases and provide superlative health outcomes. I worked in Long Term Care pharmacy over 25 years. I started in billing, reviewing pharmacy billing then worked in Adjudication for 8 years. I was laid off in September and started working full time as a PCA. I love what I do, however, I need more stability in employment.
Overview
37
37
years of professional experience
Work History
Personal Care Assistant
Self Employed Web
Portsmouth, VA
08.2017 - Current
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting
- Provided companionship to elderly and disabled clients in their homes or other residential facilities
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
Billing/Adjudication
Omnicare Pharmacy
Portsmouth, VA
05.2015 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Understood and followed oral and written directions
- Prioritized and organized tasks to efficiently accomplish service goals
- Identified needs of customers promptly and efficiently
- Displayed strong telephone etiquette, effectively handling difficult calls
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Recognized by management for providing exceptional customer service.
Billing Specialist
Omnicare, A CVS Health
Portsmouth, VA
08.1996 - 05.2012
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered
- Calculated billing charges, prepared and submitted claims to insurance companies
- Verified insurance coverage and identified third-party payers for billing purposes
- Answered customer inquiries regarding billings, payments, account status
- Investigated incorrect billings and processed refunds as necessary
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process
- Contacted insurance providers to verify insurance information and obtain billing authorization.
Emergency Room Registration/ER Unit Secretary
Portsmouth General Hospital
Portsmouth, VA
08.1987 - 12.1996
- Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
- Streamlined workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
- Increased ER efficiency with prompt communication between medical professionals regarding patient updates.
- Assisted in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.
- Enhanced patient care by efficiently managing medical records and transcribing physician orders.
- Collaborated with other departments for seamless interdepartmental communication regarding patient care plans.
- Managed daily census reports, allowing hospital administration to track key performance indicators effectively.
- Organized medical supplies inventory to ensure proper stock levels and accessibility for ER staff members.
- Expedited patient care by entering physician orders into computer systems, reducing the likelihood of errors and ensuring prompt treatment delivery.
- Maintained a clean and organized work area, contributing to a safe and efficient environment for patients and staff.
- Improved patient experience through compassionate interaction with families during difficult situations.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
Education
Some College (No Degree) Healthcare Management -
Strayer University
CPR Certification -
Riverside Health System Training Center
Portsmouth10.2023
Personal Care Assistant Certification -
Riverside Health System Training Center
Portsmouth, VA10.2023
High School Diploma -
Churchland High School
06.1987
Skills
- Patient Care And Companionship
- Cleaning And Sanitizing
- Personal Hygiene Assistance
- Daily Living Activities Assistance
- Nursing Assistance
- Elderly Care
- Basic Housekeeping
- Data Entry Specialist
- Adjudication
- Computer Skills
- PCA certified
- Customer Relations
- Emotional Support
- Grooming assistance
- Housekeeping tasks
- Compassionate Caregiving
- Dressing assistance
- CPR Certified
- Light Housekeeping
- Meal Preparation
- Housekeeping
- Client Transportation
- Flexible Schedule
- Documentation
- COVID-19 Safety Policies
- Strong Ethics
- HIPAA Compliance
Timeline
Personal Care Assistant
Self Employed Web
08.2017 - Current
Billing/Adjudication
Omnicare Pharmacy
05.2015 - 09.2023
Billing Specialist
Omnicare, A CVS Health
08.1996 - 05.2012
Emergency Room Registration/ER Unit Secretary
Portsmouth General Hospital
08.1987 - 12.1996
Some College (No Degree) Healthcare Management -
Strayer University
CPR Certification -
Riverside Health System Training Center
Personal Care Assistant Certification -
Riverside Health System Training Center
High School Diploma -
Churchland High School