Jill Dickinson
Crystal
Summary
Detail-oriented medical biller, accounts receivable (AR) professional, provider credentialing specialist with 25+ years of experience in processing claims, managing accounts receivable, and ensuring compliance with regulations. Proficient in ICD-10, CPT coding and medical billing software. Committed to optimizing revenue cycle processes and improving claim accuracy
Overview
2027
2027
years of professional experience
Work History
Billing Analyst and Credentialing Specialist
Quies Christian Counseling Services LLC
Belding, MI
05.2024 - Current
- Managed end-to-end billing processes, ensuring accuracy and compliance with company policies.
- Collaborated with cross-functional teams to streamline invoicing procedures and resolve discrepancies.
- Analyzed billing data to identify trends and implement process improvements, enhancing overall efficiency.
- Trained junior staff on billing software usage and best practices for accurate invoice generation.
- Conducted regular audits of billing records to ensure accuracy and compliance with regulatory standards.
- Optimized revenue generation by identifying under-billed accounts and working closely with clients to rectify the situation.
- Evaluated and verified credentials for healthcare providers to ensure compliance with regulatory standards.
- Processed applications efficiently, maintaining accuracy in documentation and data entry.
Billing and Credentialing Specialist
Better Perspective Therapy Services LLC
DeWitt, MI
04.2023 - Current
- Led billing operations, ensuring compliance with regulations and organizational policies.
- Streamlined billing workflows, reducing discrepancies and improving claim approval rates.
- Processed medical claims using industry-standard billing software to ensure accurate submissions.
- Reviewed patient accounts for discrepancies, resolving issues promptly to maintain billing integrity.
- Posted and adjusted payments from insurance companies.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Utilized billing software to manage patient accounts and track payments.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Billing and Credentialing Specialist
World Inside Therapy Services LLC
Muskegon, MI
3 2023 - Current
- Processed medical claims with accuracy to ensure timely reimbursement.
- Reviewed and resolved discrepancies in accounts receivable transactions.
- Collaborated with healthcare providers to verify insurance information and benefits.
- Monitored aging accounts and followed up on outstanding balances regularly.
- Implemented process improvements to enhance billing efficiency and accuracy.
- Resolved complex billing issues involving multiple parties by effectively coordinating communication among healthcare providers, insurers, and patients.
- Reduced account receivables aging through diligent follow-up on outstanding claims and prompt resolution of denials.
- Ensured accurate coding and billing practices, resulting in reduced claim rejections and faster reimbursements.
- Updated and maintained patient accounts within the billing system, ensuring accurate records for future invoicing and reimbursement processes.
- Maintained confidentiality of patient information by adhering to strict HIPAA regulations throughout the billing process.
Medical Billing Specialist, Accounts Receivable
Sheridan Community Hospital
Sheridan, MI
08.2017 - 08.2019
- Processed medical claims accurately, ensuring compliance with hospital policies and regulatory standards.
- Verified patient insurance information, resolving discrepancies to facilitate timely billing and reimbursement.
- Managed accounts receivable, tracking payment statuses and following up on outstanding balances.
- Collaborated with healthcare providers to obtain necessary documentation for claim submissions and appeals.
- Trained junior staff on billing procedures and best practices to improve team performance and accuracy.
- Analyzed billing reports to identify trends, recommending process improvements for revenue cycle management.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
Education
Medical Billing And Coding
Montcalm Community College
Sidney05-2017
Nursing
Lansing Community College
Lansing, MI05-2015
Osteopathic Pre-Medical
Western Michigan University
Kalamazoo, MISkills
Medical Billing
Claims Processing
Revenue cycle management
Insurance Verification
Healthcare compliance
Electronic health records
Invoice reconciliation
Data analysis
Provider credentialing
Timeline
Billing Analyst and Credentialing Specialist
Quies Christian Counseling Services LLC
05.2024 - Current
Billing and Credentialing Specialist
Better Perspective Therapy Services LLC
04.2023 - Current
Medical Billing Specialist, Accounts Receivable
Sheridan Community Hospital
08.2017 - 08.2019
Billing and Credentialing Specialist
World Inside Therapy Services LLC
3 2023 - Current
Medical Billing And Coding
Montcalm Community College
Nursing
Lansing Community College
Osteopathic Pre-Medical
Western Michigan University