Jill R. Diegel

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Engaged clients over the phone to answer questions and address complaints.
• Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
• Established strong rapport with customers, fostering long-term relationships and repeat business.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
• Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
• Delivered prompt service to prioritize customer needs.
• Escalated issues to proper supervisors when standard processes were not effective.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Responsible for taking calls in a busy call center while still making outbound calls to assigned customers to obtain product needs.

Input product orders efficiently and accurately.

Occasionally make calls to new account leads to answer any questions they may have on establishing a new account and the order process.

• Maintained clean, organized and professional work environment.
• Established and maintained positive relationships with customers.
• Responsible for the input of accounts for new and existing customers, to include applicable discounts and ongoing promotions.
• Assisted with the implementation of 'Red Desk', which allowed the sales team and account managers to speak directly with a representative to create new accounts via phone call.
• Responsible for monthly reports for our commission based accounts to insure pricing is accurate prior to sending reports to the Sales Managers for authorization to releasing commission checks.