Jill Diehl, MBA
Tyrone,PA
Summary
Proven leader in practice management, adept at transforming operations and enhancing patient care at Mount Nittany Physician Group. Excelled in strategic planning and staff management, increasing patient numbers by 23% and boosting revenue significantly. Skilled in Electronic Health Records and fostering collaborative environments, consistently achieving operational excellence and staff development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Practice Manager II
Mount Nittany Physician Group
06.2023 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting
- candidates who aligned with the practice''s mission and values.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice's unique offerings.
- · Oversaw project management of department relocation to ensure continued growth for Nephrology Clinic
- Oversaw project management of third echocardiography room, coordinating with architects, facilities, purchasing, and contractors to facilitate program growth
- · Rolled out HTN clinic to Mount Nittany Primary Care, increasing patients by 23% and identified and resolved billing issues
Practice Manager
UPMC ARHS
01.2011 - 05.2023
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Increased revenue by 500,000.00 in first six months by organizing credentialing process
- Successful implementation of Epic systems and continuous process improvement flows
- Worked to increase Stroke/Neurointervention practice by 75% with staffing and patient volumes
- Successfully implemented headache/Botox clinic for migraine patients, increasing revenues and community access
- Increased candidate pipeline for MA/MAA by maintaining membership as chairperson for Greater Altoona Career & Technology Center
- Oversaw all Supervisors, Advanced Practitioners, Physicians, and staff; managed the hiring of talent, and created onboarding process for multiple areas
- Created and facilitated the stroke support group for community members to educate and support stroke patients, family members, and care-takers.
- Developed close working relationships with front office and back office staff.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
Assistant Manager/Billing Specialist
Pleasant Valley Cardiology
08.2004 - 01.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed all aspects of the office, including the billing department, AR, Credentialing, front office staff, and data entry as well as clinical responsibilities
- Successfully implemented EMR into practice from paper charts, improving the patient experience
Certified Medical Assistant
Nason Pediatrics
11.2008 - 01.2010
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic environments.
- Prepared and administered vaccines to pediatric patients.
Education
MBA - Healthcare Administration
Saint Francis University
Loretto, PA12.2022
Bachelor of Science - Healthcare Administration
Saint Francis University
Loretto, PA05.2021
Associate of Applied Science - Medical Assisting
Greater Altoona Career And Technology Center
Altoona, PA08.2004
Skills
- Schedule Management
- Practice Management
- Staff Management
- Workflow Management
- Strategic Planning
- Electronic Health Records
- Policy and procedure development
- New Hire Training
Affiliations
- Greater Altoona Career & Technology Center: Chairperson, Occupational Advisory Committee
Certification
- Certified Provider Credentialing Specialist, NAMSS - October 2014 - Present
Timeline
Practice Manager II
Mount Nittany Physician Group
06.2023 - Current
Practice Manager
UPMC ARHS
01.2011 - 05.2023
Certified Medical Assistant
Nason Pediatrics
11.2008 - 01.2010
Assistant Manager/Billing Specialist
Pleasant Valley Cardiology
08.2004 - 01.2011
MBA - Healthcare Administration
Saint Francis University
Bachelor of Science - Healthcare Administration
Saint Francis University
Associate of Applied Science - Medical Assisting
Greater Altoona Career And Technology Center
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