Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Jill Douglas

Falls Church,VA

Summary

Helpful professional commended as valuable team player with expertise in the Outdoor Industry and project management. Ready to bring over 20 years of relevant work experience to new position in the outdoor industry in CO and surrounding area. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Shop Technician

Sun & Ski
10.2023 - Current
  • Helped team meet customer service deadlines by working quickly and minimizing errors. Tune and build minimum of 30 skies in a 5 hour shift.
  • Built, tested, and modified equipment to achieve functionality objectives.
  • Measured and tested components using handheld micrometers, calipers and other tools.
  • Interpreted clients feedback to determine best course for repairs.
  • Resolved customer disputes to maintain positive relationships and increase customer base.

Regional Program Coordinator; Adminstrative Coordi

Recreation Equipment Inc.
03.2023 - 01.2025
  • Assists with the manager in the development, scheduling, and execution of Outdoor Programs and Outreach Market Plan in alignment with our national plan.
  • Collaborate with local marketing team on logistic for gear and employee fill rate.
  • Delegate and share tasks with seasonal Regional Operational Coordinators.
  • Create and oversaw Mid-Athletic region's gear inventory.
  • Order, track, and manage gear for all programming for Multi-day and Day Experiences.
  • Collects feedback and evaluates ROI on programs to improve future plans
  • Build positive relationships with REI store teams to ensure support of our programs by attending morning huddles once a month and volunteering trail work with local stores.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Successfully managed operations budgets and allocated resources to maximize productivity and profitability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Planned and executed internal and external marketing events with local marketing team.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. Hosted and created group outings once a month.

Outdoor Instructor and Sales Specialist

Recreational Equipment Inc.
01.2002 - 01.2025
  • Promote, instruct, and guide outdoor classes
  • Instructor for Introduction to Mountain Biking and Level 2 Mountain Biking
  • Instructor for Introduction to Outdoor Rock limbing; Natural Anchor class; Climbing technique class
  • Instructor to Overnight Backpacking class.
  • Facilitate outdoor and outreach events, including Outessa, an all-women’s outdoor weekend retreat, and wellness events for attorneys with the State Bar of Georgia
  • Promote environmental stewardship while increasing access to outdoor recreation
  • Inspire, educate, and outfit clients on products for experience in the elements
  • Coordinate training and a R.E.I team as captain for Ragnar event
  • Lead guide for REI Adventure for Shenandoah Multi-sport, and women lodge trips
  • Coordinate, and organize at events and festivals, including Sweat with Your Sole and Ragnar
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Maintained current knowledge of evolving changes in marketplace.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to event marketing, sales and brand promotion.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Liaised with community organizations to promote recreational activities.
  • Ordered and maintained all recreational equipment.

Kayak Tour Guide

Fin Expeditions
04.2022 - 11.2023
  • Guide and educate clients on Banana River and Indian River while touring through the mangrove ecosystem
  • Design multi-day tours north of Cape of Canaveral in the Mosquito Lagoon
  • Lead trainings at monthly meetings to cover ACA rescue procedures.
  • Lead trainings at monthly meetings on NOLS medical scenarios.
  • Built personal relationships with guests to promote positive experiences.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Planned and executed efficient tour routes by using maps and other navigational tools.
  • Guided groups of up to 14 people on scheduled tours.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Furnished customers with unique experiences by developing and creating new tour routes.
  • Worked closely with management staff to create new and lucrative tours.

Bike Technician

Recreational Equipment Inc.
01.2022 - 03.2023
  • Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
  • Cleaned and lubricated bicycle parts.
  • Helped customers select bicycles to fit body size and intended bicycle uses.
  • Provided recommendations to clients in alignment with needs, preferences and budgets.
  • Performed new bike assemblies and proper alignment of wheels to optimize performance.
  • Order parts for bikes and stocking the shop on a weekly basis on QPB.
  • Handled estimation of parts, bike and component repairs and replacements.
  • Installed, repaired and replaced equipment or accessories such as handlebars, stands and seats.
  • Aligned wheels and installed and adjusted brakes and brake pads.
  • Built ten wheels including one with a dynamo hub on front wheel.

Adventure Guide

Great Alaska Adventures
05.2021 - 10.2021
  • Assess and coordinate adventures that are best suited for clients’ needs and wants
  • Design new mountain biking routes for Great Alaska Adventure and implement new protocols on equipment
  • Guide clients on multiple trips such as, 4-day Denali trip; Kenai Fjords Tour, Hiking Mount Marathon, Hiking to Harding Ice Fields, Kayaking in Homer
  • Facilitated programs for corporate and social groups in hiking, mountain biking, court activities and team building events
  • Offered physically and emotionally safe and supportive environment for education, cooperation and fun utilizing hands-on activities to foster individual growth.
  • Delivered effective safety debriefings to guests to promote safe environment.
  • Informed tour members of safety risks associated with attractions, confirming customer security.
  • Developed engaging and informative scripts, guiding tour members through attractions.
  • Furnished customers with unique experiences by developing and creating new tour routes.
  • Assisted tour members with luggage, bags and maps while handling other helpful tasks.
  • Guided groups of up to 8 people on scheduled tours.
  • Planned and executed efficient tour routes by using maps and other navigational tools.
  • Delivered timely and accurate updates to tour coordinator regarding tour progress.
  • Inspected tour sites for potential hazards and arranged for repairs when needed.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Demonstrated superior professionalism while interacting with customers and vendors.

Logistical Staff Support

Southeast Conservation Core
05.2020 - 09.2020
  • Supporting the coordination, planning, and execution, and monitoring of supply chain of crews in the field.
  • Serve as a point of contact for any group dynamic support to groups in the field.
  • Responsible of routine vehicle maintenance and tool equipment.
  • Support effective resource management and assist with the planning of work within dispatch through load creation
  • Responsible for providing accurate reports to track performance and enable decision making
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Assisted with onboarding new staff members, providing orientation and support.
  • Participated in team-building activities to foster teamwork and collaboration.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
  • Liaised with management and other departments to maintain smooth operations.

Market Coordinator

Recreational Equipment Inc.
05.2019 - 04.2020
  • Boosted brand awareness with target customer demographics with social, print, and email campaigns.
  • Answered general marketing department inquiries by email, phone, and mail.
  • Composed monthly posts for social media and helped build corporate presence on Facebook, and Instagram.
  • Organized logistics for marketing strategy meetings between REI and Chattanooga community.
  • Created fundraising event for local non-profit at High Point Climbing Gym with No Man's Land.
  • Assisted and organized volunteer crag clean up with She Moves Mountains.
  • Developed and executed marketing plans for trade shows and other events to increase brand awareness.
  • Planned and executed internal and external marketing events.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Managed budget allocation and resource utilization to maximize marketing ROI.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.

Team Building Specialist, Guide

Outward Bound
12.2007 - 07.2012
  • Promote, create, sell, and facilitate corporate team building events, unique group activities, and outdoor adventures.
  • Maintain contract with Atlanta Public Schools.
  • Orchestrate corporate team building –Corporate training.
  • Provide ropes course instruction and education to college students and corporate groups.
  • Develop, coordinate, and facilitate activities with clients, involving therapeutic activities.
  • Proven effectiveness in securing major sales contracts and consistently increasing revenue.
  • Followed all company policies and procedures to deliver quality work.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Gained strong leadership skills by managing projects from start to finish.

Senior Instructor

SUWS of Carolinas
05.2009 - 10.2011
  • Observe and record students’ behavior, treatment processes, and physical health in daily and weekly reports.
  • Provide accurate, challenging, constructive feedback regularly to students, including counseling and suggesting behavior alternatives.
  • Assist in promoting self-improvement by receiving and providing feedback with other field instructors.
  • Develop and facilitate an adventure curriculum on the ropes course.
  • Organized special activities to build team cohesion and promote learning.
  • Fostered support to individual st and group dynamics students on daily task while backpacking through Pisagh National Forest.

Education

Bachelor of Science - Outdoor Education

Georgia College & State University
Milledgeville, GA
05.2004

Bachelor of Science - Psychology

Georgia College & State University
Milledgeville, GA
05.2004

Skills

  • Microsoft Office
  • Windows NT; Windows XP
  • QuickBooks
  • Microsoft Outlook
  • SalesForce
  • WebEx
  • GotoMeeting
  • DiscoverOrg
  • Concur
  • Kronos
  • Smartsheets

Accomplishments

  • Wilderness First Responder Certified- NOLS
  • Sawyer Certified Class B
  • Cross Cut Certified Class B
  • Red Cross CPR Certified

Certification

  • Wilderness First Responder
  • CPR- Red Cross
  • Sawyer Class B
  • CrossCut Class B

Interests

  • Enjoy participating in activities below for overall physical and mental well-being
  • Summit Mount Rainier, Mount Shasta, Mount Whitney, Pico de Orizaba, and Mount Hood
  • Ran two 100-mile races; Pinhotti and Ozark
  • Ran Zion Traverse and R2R2R
  • Bikepack Trans North Georgia, Tally Tango, Kings Road, Huricann 350, Gila River Ramble
  • Single Pitch climbing- Sandrock, AL; Rumney Rocks; Yonah Mountain; Linville Gorge; Carderrock; Prescott, AZ


Timeline

Shop Technician

Sun & Ski
10.2023 - Current

Regional Program Coordinator; Adminstrative Coordi

Recreation Equipment Inc.
03.2023 - 01.2025

Kayak Tour Guide

Fin Expeditions
04.2022 - 11.2023

Bike Technician

Recreational Equipment Inc.
01.2022 - 03.2023

Adventure Guide

Great Alaska Adventures
05.2021 - 10.2021

Logistical Staff Support

Southeast Conservation Core
05.2020 - 09.2020

Market Coordinator

Recreational Equipment Inc.
05.2019 - 04.2020

Senior Instructor

SUWS of Carolinas
05.2009 - 10.2011

Team Building Specialist, Guide

Outward Bound
12.2007 - 07.2012

Outdoor Instructor and Sales Specialist

Recreational Equipment Inc.
01.2002 - 01.2025

Bachelor of Science - Outdoor Education

Georgia College & State University

Bachelor of Science - Psychology

Georgia College & State University

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Jill Douglas