Jill Dugan
Andover,KS
Summary
Highly motivated and passionate customer service professional seeking an administrative support position in the health care industry. Motivated in building customer relationships and understanding customer needs. Strong communication and interpersonal skills to help manage operations that drive company success. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Office Manager
Tobin Rupe Stone And Landscape
07.2016 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Account Representative /Customer Service Representative
Gear For You
09.2019 - 08.2021
- Retained high-value clients by providing exceptional support and personalized service.
- Collaborated with other departments to address customer needs and service requests.
- Supported customer satisfaction through regular follow-up and communication.
- Implemented customized account plans to meet individual client needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Exceeded sales targets through consistent follow-ups and relationship-building with clients.
- Boosted client satisfaction by maintaining excellent communication and promptly addressing concerns.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
Personal Care Assistant
Glen Rupe
08.2016 - 06.2019
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
Corporate and Team Sales Specialist
The Golf Warehouse /Baseball Savings
04.2011 - 06.2016
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
- Launched successful marketing campaigns that drove brand awareness among target audiences.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
Education
Bachelor of Science - Recreational Therapy
University of Kansas
Lawrence Kansas05.1989
Skills
- Administrative Support
- Customer Service
- Scheduling
- Organizational Skills
- Documentation and Control
- Workflow Optimization
- Document Management
- Schedule Management
- Professional and Courteous
- Relationship Building
Timeline
Account Representative /Customer Service Representative
Gear For You
09.2019 - 08.2021
Personal Care Assistant
Glen Rupe
08.2016 - 06.2019
Office Manager
Tobin Rupe Stone And Landscape
07.2016 - Current
Corporate and Team Sales Specialist
The Golf Warehouse /Baseball Savings
04.2011 - 06.2016
Bachelor of Science - Recreational Therapy
University of Kansas
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