Jill Eagono
Huntingdon Valley,PA
Summary
Accomplished leader with a proven track record at RHA Health Services LLC, adept in policies and procedures implementation and fostering collaborative leadership. Demonstrated success in enhancing quality standards and driving team performance. Skilled in meeting facilitation and problem-solving, significantly contributing to operational excellence and stakeholder satisfaction.
Overview
15
15
years of professional experience
Work History
IDD Regional Administrator
RHA Health Services LLC
02.2024 - Current
- Maintains a positive and professional image in the work setting and community. Emphasizes professionalism, fosters open communication and helps keep the team focused and progressing toward Company and Unit goals.
- Directs and/or reports the confidential and immediate investigation into allegations of abuse, neglect, exploitation, theft, fraud, waste, misconduct, and violations of ethics and compliance practices according to company and state policy.
- Sets expectations for adherence to policies or confidentiality and privacy.
- Ensures all service locations and grounds are clean, in good condition, free of fire and safety hazards and meet or exceed community standards for appearance and life safety codes.
- Provides leadership to employees within the region by clearly stating company and region objectives and strategies.
- Ensures implementation of the Unit Quality Improvement Plan. Monitors Quality Assurance system. Assures implementation of a timely and thorough plan of correction for quality assurance audits, life safety surveys, licensure surveys, certification surveys and LME monitoring.
- Develops, implements, monitors, and analyzes the unit budget. Oversees the development, implementation, and monitoring of budgets for each administrative unit within the region.
- Monitors payroll hours.
- Monitors all billing for accuracy and timely submission.
- Fostered a positive work environment by cultivating a supportive atmosphere that encouraged professional growth.
- Ensures responsible hiring, promotion, progressive discipline and termination procedures are implemented according to company policy.
- Directs and inspects residential living conditions. Visits service locations within the region on a regular basis. Serves as unit Administrator of the additional unit, during employee vacancies or absences.
- Attends and presents information at the following meetings: Executive Committee, Program Team, Administrator, and Statewide meetings.
- Establishes and maintains good relationships with Local Management Entities (LMEs). Actively works with LMEs to research and pursue opportunities for growth and development of new business for RHA.
- Directs the employee management and discipline program to ensure accountability of day-to-day quality management services
IDD Administrator
RHA Health Services LLC
04.2021 - 02.2024
- Directly supervises employees generally consisting of Home Managers, QMRPs, QDDPs, Program Managers, Vocational Coordinators, Psychologist/Behavior Analyst, etc
- Coordinates and directs the activities of the Quality Management Team to ensure the highest level of quality supports and outcomes are available to each person supported
- Enforces and monitors implementation of Personal Outcome Measures to ensure persons supported receive maximum growth and benefit from program design
- Ensures adequate clinical supervision/oversight by clinical team members
- Ensures implementation of the Unit Quality Improvement Plan
- Ensures implementation of Staff Training Policies and Procedures.
- Ensures/monitors the unit Quality Assurance system.
- Monitors and participates in completion of chart reviews to ensure assigned reviews are accomplished according to company policy.
- Remains current on all applicable regulatory standards
- Implements all available actions to avoid condition/fast track survey or audit citations from state inspection, survey teams, and LME monitoring.
- Assures implementation of a timely and thorough plan of correction for quality assurance audits, life safety surveys, licensure and certification surveys, and LME monitoring. Actively participates in ensuring correction of all deficiencies in audits and surveys. Ensures that corporate office receives copies of all surveys with the plan of corrections. administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Residential Director
RHA Health Services LLC
02.2016 - 02.2021
- Developed strong relationships with residents and their families, resulting in increased trust and open communication channels.
- Enhanced the facility''s reputation by maintaining a high standard of care and ensuring compliance with state regulations.
- Assisted in the development of facility policies and procedures, ensuring that they met regulatory requirements while promoting a high standard of care for all residents.
- Maintained detailed records regarding resident progress towards physical, emotional, and mental wellness goals.
Associate Director
Delta Community Supports
03.2010 - 02.2016
- Responsible for the oversight of sites licensed under the 6400 regulations.
- Directly supervisor Program Specialists.
- Assure compliance to regulatory guidelines.
- Develop and oversee program planning. Responsible for completing the Provider Monitoring. Knowledgeable in incident management.
- Maintain ongoing relationships with family members, supports coordination and other team members.
- Assisted senior leadership in managing all aspects of operations.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
Education
Bachelor of Social Work -
Eastern College
St. David's PA05-1990
Skills
- Meeting facilitation
- Collaborative Leadership
- Policies and procedures implementation
- Performance Management
- Teamwork and Collaboration
- Problem-Solving
- Responsible and Dependable
- Reliability
- Knowledgeable of regulatory standards
Timeline
IDD Regional Administrator
RHA Health Services LLC
02.2024 - Current
IDD Administrator
RHA Health Services LLC
04.2021 - 02.2024
Residential Director
RHA Health Services LLC
02.2016 - 02.2021
Associate Director
Delta Community Supports
03.2010 - 02.2016
Bachelor of Social Work -
Eastern College
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