Jill Edmundson

Primary Responsibilities and Value Delivered:

Strategic Planning and Execution:

Spearheaded Enterprise Innovation Portfolio Management, driving high-impact project execution.
Identified $100 million in new business opportunities through strategic planning and market analysis.
Developed Direct-to-Consumer Embedded distribution strategy, presenting a 5-year roadmap to the Board of Directors.
Formalized strategic partnerships with industry Insurtech and Fintech partners.
Executed a successful Go-to-Market (GTM) pilot, resulting in $12M annual revenue and 10% market penetration growth within the 18-35 customer demographic.

Leadership and Team Management:

Directed a cross-functional team of 40+ FTEs, boosting employee engagement by 50% and reducing attrition.
Implemented 15 company-wide change management initiatives, enhancing team morale and productivity.

Portfolio Program Management:

Identified revenue growth opportunities and established strategic partnerships with industry leaders.
Managed a portfolio of strategic projects, delivering on time and within budget.
Reduced project-related risks by 50% through robust risk management practices.

Stakeholder Engagement and Communication:

Expanded the partner ecosystem by 400%, fostering collaboration and strong relationships.
Maintained regular communication with key stakeholders, ensuring alignment of objectives and project success.

Financial Analysis and ROI Assessment:

Conducted financial analysis and ROI assessments, uncovering cost-saving opportunities and revenue-generating projects.
Negotiated vendor contracts, achieving a 15% cost reduction while upholding service quality standards.

Innovation and Continuous Improvement:

Cultivated a culture of innovation and continuous improvement, increasing innovation pipeline efficiency by 20%.
Implemented lean methodologies and best practices, driving operational excellence and efficiency gains.

Data-Driven Decision-Making:

Utilized data analytics to inform strategic decisions, enhancing decision-making accuracy by 20%.
Identified market trends and opportunities through data analysis, guiding strategic direction and business growth.

Talent Acquisition and Recruiting:

Established partnerships with university innovation programs and accelerators to attract new talent.
Implemented innovative recruiting strategies, resulting in 30% increase in talent acquisition within department.

Primary Responsibilities and Value Delivered:

Strategic Portfolio Management:

• Implemented data-driven decision-making processes to enhance product performance and portfolio management, eliminating $25M+ operational expenses and generating a robust new business pipeline >$100 million.
• Managed M&A pipeline and post-acquisition integration activities for five deals in eight months, integrating 1200 global FTEs and navigating international regulatory landscapes, resulting in streamlined operations, $20 million in savings, and a 4X revenue increase from inorganic growth.
• Championed innovative solutions by encouraging open dialogue among team members and embracing experimentation.
• Established clear product vision and strategy, aligning business goals with customer needs.
• Collaborated with sales and marketing teams to develop go-to-market strategies that maximized revenue potential.
• Led end-to-end delivery of Customer Experience Solutions, including Omni-channel integration and journey orchestration platform development. Successfully integrated solutions with 22 global partners; driving $85M portfolio value increase YoY; 40% increase in customer acquisition and 10% operating margin improvements within two years.
• Spearheaded efforts to achieve company-wide sustainability goals, reducing carbon footprint and fostering eco-conscious practices across operations, positioning CSG as a leader in sustainability within industry.

Leadership and Team Development:

• Drove adoption of best practices for project management, resulting in 40% reduction in response time, 15% improvement in satisfaction scores.
• Collaborated with sales and marketing teams to develop go-to-market strategies, maximizing revenue potential; achieved 30% increase in market share YoY.
• Established clear product vision and strategy, aligning business goals with customer needs and achieving CSAT increase to 98.7% and NPS improvement.

Product Development and Optimization:

Product Development and Optimization:

• Implemented agile methodologies, enhancing SDLC and Product Management workflow processes, achieving 80% increase in operational efficiency.
• Optimized user experience through collaboration with UX designers and extensive user testing, resulting in 10% increase in quarterly revenue and 15% increase in product adoption rates.
• Managed product demonstrations and testimonials, increasing Revenue Per User (RPU) by 10% and EBITDA by $41 million through strategic enhancements and market positioning.
• Improved Release On Demand by 95%, leading to significant reductions in work in progress (WIP), defects, service requests, and incident reports.
• Scaled DevOps practices to 1500 global engineering teams, across 25 value streams and 100 product lines, resulting in 30% reduction in deployment time and 25% increase in deployment frequency.

• Primary Responsibilities and Value Delivered:
• Strategic Leadership and Operations Management:
• Established and directed EPMO operations, implementing project management processes that improved efficiency by 20%.
• Guided operational strategy by working closely with organizational leadership and Board of Directors
• Managed M&A integration projects, resulting in $10M cost savings through streamlined processes and optimized resource allocation.
• Orchestrated Enterprise Cloud Migration initiative, delivering $50M in annual savings through infrastructure optimization and scalability improvements.
• Team Development and Collaboration:
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Led and mentored a diverse team of over 40 professionals, achieving a 95% on-time delivery rate for strategic initiatives.
• Cultivated a collaborative team culture, increasing productivity by 30% and reducing project delays.
• Stakeholder Engagement and Relationship Management:
• Cultivated strong relationships with stakeholders, resulting in a 30% increase in stakeholder engagement and alignment.
• Improved customer satisfaction scores by 20% through enhanced collaboration and communication with stakeholders.
• Implemented Cloud Certification programs, achieving 670 certifications and ensuring global cloud readiness.
• Increased GTM efficiency by 30% through the implementation of CI/CD improvements, accelerating time-to-market for new initiatives.
• Process Improvement and Cost Optimization:
• Cultivated a culture of continuous improvement by establishing open communication channels and empowering employees to voice their ideas.
• Streamlined procurement processes, reducing procurement timelines by 80%, improving operational efficiency, and reducing costs.
• Identified and implemented initiatives resulting in $200M in COGs savings through lean business optimization and waste reduction strategies.
• Conducted financial analysis and ROI assessments, uncovering cost-saving opportunities and revenue-generating projects.

• Primary Responsibilities and Value Delivered:
• Strategic Leadership and Business Growth
• Delivered business results through strategic planning, innovative solutions delivery, and effective product roadmap development.
• Developed and executed strategic growth plans across key accounts, resulting in a 20% increase in sales pipeline activity and a $12m annual revenue increase.
• Established and led Enterprise Portfolio and Project Management teams, achieving a 15% improvement in project delivery efficiency.
• Team Development and Management
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Demonstrated strong interpersonal skills and organizational savvy to navigate complex dynamics across the global organization.
• Product Development and Innovation
• Led cross-functional teams to launch three new convergent platform products ahead of schedule, driving $5 million in additional revenue.
• Implemented Scaled Agile (SAFE) methodologies at scale reducing product development cycle time by 30%.
• Introduced innovative features resulting in a 25% increase in customer engagement and retention.
• Operations Optimization and Integration Management
• Closed 5 M&A integrations in the first half of 2017, exceeding integration timeline goals by 20%.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.

• Primary Responsibilities and Value Delivered:
• Strategic Leadership and Operations Management:
  Established EPMO, optimizing resource use and overseeing staffing and budgets.
  Provided expert guidance during mergers and acquisitions, ensuring seamless integration and minimizing disruptions.
  Managed capital investments for large programs, aligning with organizational goals.
  Developed key performance metrics to track progress and ensure accountability across departments.
  Project Management and Revenue Generation:
  Led planning and implementation of projects, driving $55M in annual revenue.
  Streamlined workflows, increasing billable hours by 48% yearly and reducing handoffs.
  Executed Statements of Work (SOWs) for contractual commitments and ensured alignment with organizational objectives.
  Made recommendations and performed upgrades aligned with growth projections, enhancing application resiliency.
  Financial Analysis and Investment Management:
  Conducted in-depth financial analysis to identify investment opportunities, contributing to overall profitability.
  Negotiated scope changes with stakeholders, maintaining project viability without compromising quality.
  Team Development and Continuous Improvement:
  Collaborated with cross-functional teams for successful project implementation, ensuring alignment with company goals.
  Stayed current on industry trends and best practices, incorporating knowledge into ongoing projects and team trainings.
  Coached teams through Agile adoption, increasing flexibility and adaptability in changing environments.
  Enhanced policies, procedures, and training for network resource administration and disaster recovery

Primary Responsibilities and Value Created:

• Leadership and Team Management:
  Provided strong leadership to enhance team productivity and morale, resulting in a 20% increase in policy issuance rates.
  Improved team performance by providing comprehensive training, leading to a 15% reduction in claims processing time.
  Mentored team members for professional growth, contributing to a 10% decrease in employee turnover within the department.
  Project Management and Collaboration:
  Led cross-functional teams to achieve project milestones, resulting in a 30% increase in new product launches.
  Managed large-scale projects and introduced new systems, tools, and processes, leading to a 25% reduction in underwriting errors.
  Established strong relationships with clients and stakeholders, resulting in a 15% increase in client retention rates.
  Operations Management and Efficiency Improvement:
  Managed aspects of network operations center (NOC) operations, resulting in a 20% improvement in claims processing efficiency.
  Reduced costs and optimized resource allocation, leading to a 15% decrease in operational expenses.
  Increased operational efficiency by streamlining processes, resulting in a 20% reduction in policy issuance turnaround time.
  Change Management and Innovation Promotion:
  Oversaw change management initiatives, resulting in a 25% decrease in system downtime during upgrades.
  Organized training programs for staff on new technologies and methodologies, contributing to a 20% increase in customer satisfaction ratings.
  Guided and supported research and policy formulation, leading to the development of innovative insurance products that increased market share by 10%.