Jill Edmundson

Founder and Principal Executive Consultant at ACI Worldwide, leading enterprise product operations strategy and executive portfolio leadership across Biller portfolio and product platforms. Levering deep expertise in SaaS delivery, AWS cloud infrastructure, and full SDLC optimization, to enable ACI to elevate SDLC capabilities with precision and purpose.

Recognized leader in implementing data-driven product operations frameworks that support Program Increment (PI) planning, strategic roadmapping, and lifecycle management; aligning R&D investments with enterprise goals, improved cross-functional collaboration, and delivered measurable outcomes in capacity planning, risk mitigation, and executive decision-making. Focused on accelerating time-to-market, enhance product quality, and drive innovation across complex, regulated environments.

$6B ARR | $150M Innovation Investment Portfolio | 100 Direct & Indirect FTEs

Led enterprise innovation and product strategy across a $6B revenue organization, overseeing a $150M investment portfolio and a team of 100. Focused on transforming strategic vision into measurable business outcomes through cross-functional leadership, market expansion, and operational excellence.

Strategic Innovation & Portfolio Leadership

• Uncovered $100M+ in new business opportunities through strategic planning and market analysis.
• Developed a five-year embedded distribution roadmap, presented to the Board of Directors.
• Launched go-to-market pilots that generated $12M in annual revenue and expanded market share among the 18–35 demographic.
• Built and scaled a partner ecosystem, increasing strategic collaborations by 400%.
  

Cross-Functional Leadership & Execution

• Led teams of 40+ across product, engineering, and business functions, improving engagement and retention.
• Delivered complex initiatives on time and within budget, while reducing risk and improving stakeholder alignment.
• Partnered with sales and marketing to develop GTM strategies, driving a 30% YoY increase in market share.
  Operational & Financial Impact
• Conducted ROI assessments and vendor negotiations, achieving a 15% cost reduction while maintaining service quality.
• Used data analytics to guide strategic decisions, uncover market trends, and improve forecasting accuracy.
  

Innovation & Talent Development

• Implemented lean practices to boost operational efficiency and accelerate delivery.
• Established partnerships with universities and accelerators, increasing talent acquisition by 30%.

$2B ARR | $400M Portfolio | $80–$100M Annual R&D

Led global product operations across a $2B revenue organization, overseeing a $400M product portfolio and up to $100M in annual R&D investments. Delivered strategic, operational, and customer experience outcomes across fintech and insurtech markets.


Strategic Portfolio Management

• Eliminated $25M+ in operational expenses and built a $100M+ new business pipeline through data-driven decision-making.
• Managed five M&A deals in eight months, integrating 1,200 global FTEs and achieving $20M in savings and 4X revenue growth.
• Delivered omni-channel customer experience platforms, increasing portfolio value by $85M YoY, customer acquisition by 40%, and operating margin by 10%.
• Advanced sustainability initiatives, reducing carbon footprint and positioning CSG as an industry leader in eco-conscious operations.

Leadership & Team Development

• Directed cross-functional teams and implemented best practices, reducing response time by 40% and improving satisfaction scores by 15%.
• Defined product vision and strategy aligned with customer needs, resulting in a CSAT score of 98.7% and NPS improvement.
• Partnered with sales and marketing to develop GTM strategies, increasing market share by 30% YoY.
  

Product Development & Optimization

• Scaled agile and DevOps practices across 1,500 engineers, 25 value streams, and 100 product lines—reducing deployment time by 30% and increasing frequency by 25%.
• Improved Release on Demand by 95%, reducing WIP, defects, and incident reports.
• Enhanced UX through design collaboration and testing, increasing quarterly revenue by 10% and product adoption by 15%.
• Led product demos and strategic enhancements, increasing Revenue Per User by 10% and EBITDA by $41M.

• $400M ARR | 12% CAGR | 1,100 FTEs
  
  Led enterprise portfolio strategy and operations for CSG’s global SaaS business, overseeing $400M in annual recurring revenue and a team of 1,100 across product, engineering, and business functions. Delivered scalable growth, operational efficiency, and strategic alignment across a high-performing portfolio with 12% CAGR.

Strategic Leadership & Operations Management

• Established and led Enterprise PMO operations, improving delivery efficiency by 20% through standardized project management practices.
• Partnered with executive leadership and the Board to shape operational strategy and investment priorities.
• Directed M&A integration projects, achieving $10M in cost savings through streamlined processes and optimized resource allocation.
• Led enterprise cloud migration, delivering $50M in annual savings through infrastructure modernization and scalability improvements.

Team Development & Collaboration

• Built and mentored high-performing teams across 1,100 FTEs, achieving a 95% on-time delivery rate for strategic initiatives.
• Fostered a collaborative culture, increasing productivity by 30% and reducing project delays.
• Enhanced team engagement through structured communication, goal setting, and performance management.
  

Stakeholder Engagement & Relationship Management

• Strengthened stakeholder relationships, increasing engagement and alignment by 30%.
• Improved customer satisfaction scores by 20% through enhanced collaboration and transparency.
• Implemented global cloud certification programs, achieving 670 certifications and ensuring enterprise cloud readiness.
• Accelerated time-to-market by 30% through CI/CD improvements and $200M in cost-of-goods savings through lean optimization and waste reduction strategies.

Led enterprise portfolio strategy and operations for a fast-growing $400M SaaS business. My focus was on turning strategy into results—whether that meant launching new products, improving delivery, or driving revenue growth.

Driving Growth & Strategy

• Built and executed growth plans that boosted sales pipeline activity by 20% and added $12M in annual revenue.
• Set up and led enterprise portfolio and project management teams, improving how we delivered projects by 15%.
• Closed five M&A integrations in six months—faster than planned—streamlining operations and unlocking new value.
• Managed and mentored a global team of 1,100, helping people grow while keeping delivery on track.
• Led cross-functional teams to launch three new platform products ahead of schedule, generating $5M in new revenue.
• Rolled out SAFe at scale, cutting product development time by 30%.
• Improved go-to-market speed by 30% through CI/CD enhancements and process improvements.

• Set up and ran the Enterprise PMO, improving how we staffed, budgeted, and delivered projects—boosting efficiency by 20% and aligning resources with strategic goals.
• Established Integration Management Office, responsible for M&A pipeline operations, ensuring smooth integration and minimizing disruption. Delivered $10M in savings through smarter processes and resource alignment.
• Responsible for Enterprise transformation programs generating $55M in annual revenue. Streamlined workflows to increase billable hours by 48% and reduce handoffs, improving speed and accountability.
• Managed capital investments to align with long-term business strategy.
• Strengthened Operational Readiness; Enhanced policies and training for network resource management and disaster recovery. Rolled out cloud certification programs with 670 completions, ensuring global readiness.

Primary Responsibilities and Value Created:

• Leadership and Team Management:
  Provided strong leadership to enhance team productivity and morale, resulting in a 20% increase in policy issuance rates.
  Improved team performance by providing comprehensive training, leading to a 15% reduction in claims processing time.
  Mentored team members for professional growth, contributing to a 10% decrease in employee turnover within the department.
  Project Management and Collaboration:
  Led cross-functional teams to achieve project milestones, resulting in a 30% increase in new product launches.
  Managed large-scale projects and introduced new systems, tools, and processes, leading to a 25% reduction in underwriting errors.
  Established strong relationships with clients and stakeholders, resulting in a 15% increase in client retention rates.
  Operations Management and Efficiency Improvement:
  Managed aspects of network operations center (NOC) operations, resulting in a 20% improvement in claims processing efficiency.
  Reduced costs and optimized resource allocation, leading to a 15% decrease in operational expenses.
  Increased operational efficiency by streamlining processes, resulting in a 20% reduction in policy issuance turnaround time.
  Change Management and Innovation Promotion:
  Oversaw change management initiatives, resulting in a 25% decrease in system downtime during upgrades.
  Organized training programs for staff on new technologies and methodologies, contributing to a 20% increase in customer satisfaction ratings.
  Guided and supported research and policy formulation, leading to the development of innovative insurance products that increased market share by 10%.