Jill E. Neri
Hayward,CA
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner, operator and Property Manager
Neri Property Management
02.2021 - Current
- Owner and operator of a duplex in Hayward managing the daily operations to insure the highest and most value of the property while keeping it profitable and tenants satisfied
- Communicate with all tenants to resolve any issues within a timely manner and to tenants’ satisfaction
- Collect and deposit rent monthly
- Coordinate and preform annual occupied area walk-throughs and monthly common area inspections
- Coordinate property maintenance workers and deliver them timely payment
- Keep in compliance with the Housing Authority of Alameda and our insurance company, while ensuring all practices meet state and federal guidelines
- Keep property at100% occupy while maintaining regular revenue increases
- Pay property and county taxes on time as needed
- Manage all account receivable and account payables through QUICKBOOKS
AKA: At Home Mom
Domestic Engineer @ Home
06.2018 - Current
- Manage the finances, maintenance, and daily operations for my family home and two young children, including, but not limited to: grocery shopping and daily meal prep, chauffeuring to/from school and various activities, scheduling of appointments, extracurricular activities and vacations (including international travel), assist with academic and social emotional development, and all the many other daily tasks of maintaining a fun, loving, and secure home
Office Manager/Assistant to Owner/Accounts Receivable and Payable
Rollin’ Along, Inc.
08.2020 - 03.2024
- As the office and accounts receivable and payables manager of a family owned and operated stair lift and elevator company, I worked remotely as the assistant to the owner and helped with anything and everything needed including managing the customer accounts, business accounts, and keeping financial records up to date
- Answer customer and office business calls and emails
- Follow up on sales leads and missed customer and business calls
- Set up new customer files with personal information, set up in-home estimate meeting and follow up install schedule
- Prepare job quotes for customers
- Wrote up invoices and insure customers pay in a timely manner
- Collected credit card payments
- Filed and electronically organize all company paperwork after being scanned into computer system
- Found, secured, and tracked the shipping of hard-to-find parts in the USA and foreign countries
- Scheduled deliveries, part pickups and set up vendor accounts when needed
- Assisted in preparing sales and pay roll taxes in EXCEL spreadsheets
- Managed all account receivable and account payables through QUICKBOOKS
- Reconcile accounts and credit cards monthly
- Made deposits to bank when needed
- Secured and maintain the necessary Certificate of Insurance to clients as needed
- Ran weekly payroll and managed timecards
- Tracked the company’s social media accounts including Yelp and Facebook
Office and Finance Manager
AME Mechanical, Inc.
03.2017 - 02.2019
- As the office and finance manager of a family owned and operated HVAC and Refrigeration company, I was solely in charge of managing the customer accounts, business accounts, and keeping financial records of all accounts payable and accounts receivable through QUICKBOOKS
- I also over saw the daily operation of the business and insured that crew members had all they need for their day as scheduled to ensure for successful productivity
- Manage all small office needs including, scheduling jobs, tracking employees and answering office phone calls
- Schedule deliveries, part pickups and third party vendors when needed
- Market and manage maintenance contractors for HVAC and refrigeration equipment
- Write up all invoices and insure the customers pay on a timely manner
- Make deposits to bank
- Run weekly payroll
Home Care Giver
12.2016 - 02.2017
- Provide the daily care for my father who was sick and unable to care for himself
- Assisted with personal hygiene, meal preparation, as well as transportation to and from appointments
Supervisor
Positive Behavioral Support
04.2014 - 12.2015
- As a contracted Supervisor, I managed the daily therapy of nonverbal, violent neuro divergent children, to ensure measurable improvement of their behavioral well-being and social living skills
- I personally provided all aspects of case management from intake to exit for each case, as well as, weekly in-home training for staff and parents to ensure the quality of care was upheld to the highest standard
- Managed the cases of15 neuro divergent children, including but not limited to, scheduling and training behavior assistants on each case, writing monthly progress reports including EXCEL spreadsheets, and provided parent training on a weekly basis
- Reviewed and analyzed data, progress, and updated goals on each child’s programs
- Developed and provided all material needed for each program
- Wrote intake and exit progress reports for each client every six months or as needed
- Managed the staff of each client including but not limited to, approving time cards and daily notes, ensuring professionalism of staff, as well as, addressing client concerns with staff, and vice-versa
Case Manager
Therapeutic Learning Consultants
01.2013 - 04.2014
- Oversaw the Applied Behavioral Therapy of children diagnosed with an autism spectrum disorder by working directly with the students at home and school, along with, training, managing, and communicating with all providers to the child
- Used fun, naturalist approaches to help bridge the social gap between children with ASD and typical peers
- Wrote monthly binder reviews and goals updates on each child’s progress as outlines in their IEP
- Trained and oversaw therapists on19 client cases to ensure consistency in the quality of therapy and performance from the child
- Assisted in the process of performing assessments and writing IEPs
- Insured that each child’s program was performing to the best ability possible by providing all materials needed and keeping data organized and updated
Family Liaison/Personal Assistant
Family Nanny, Swim Instructor, and ABA Teacher
05.2009 - 03.2013
- Helped with the care of two young families, each with two to three kids ages1-6, and the oldest having special needs
- Performed all family routines including, but not limited to: pick up and drop off of children to various activities, family shopping, light housekeeping, meal preparation, and night time routines
- Helped teach the children social and educational skills, such as: sharing, playing with others, listening to adults, street safety, counting, colors, the alphabet, and basic self-help skills like dressing, bathing, and eating
- Attended family vacations as needed
- Planned children’s activity such as: art/craft projects, cooking/baking activities, gardening, family games, etc
Lead Behavior Therapist
Creative Learning Center
05.2009 - 05.2010
- Oversaw the Applied Behavioral Therapy of children diagnosed with an autism spectrum disorder by working directly with the student at home and school, along with, ongoing communication with each child’s team of providers
- Used fun, naturalist approaches to help bridge the social gap between children with ASD and typical peers
- Wrote weekly updates on each child’s progress on the goals outlined in their IEP
- Insured that each child’s program is performing to the best ability possible by providing all materials needed and keeping data organized and updated
Supervisor
I Can Too Learning Center
01.2007 - 05.2009
- Oversaw the Applied Behavioral Therapy of children diagnosed on the autism spectrum by training, managing, and communicating with all providers to the child
- Gained extensive knowledge in TEACCH, PECS, RDI, NVI, SCERTS, FLOORTIME, and Social Skills training
- Assisted in writing IEP reports
- Made the monthly schedules for up to twenty people and clients
- Wrote and trained team members on positive behavior strategies
Lead Physical Therapy Aide
Movement Discoveries-Pediatrics Physical Therapy Clinic
01.2005 - 01.2007
- Expressed great care, safety, and knowledge while assisting in the physical therapy for children who have been diagnosed with motor development disorders while also maintaining a professional, clean, and organized clinic
- Specially trained to assist in SuitTherapy
- Assisted in developing at-home therapy programs
- Trained all new Aide staff as well as assist in giving reviews
- Gained vast knowledge of various physical disorders/injuries and their treatment
Education
Undergraduate - Quickbooks and Real Estate Agent Certificate
Chabot College
Hayward, CA12.2024
Bachelor of Arts - Criminal Justice
San Francisco State University
San Francisco, CA07.2006
Bachelor of Arts - Psychology
San Francisco State University
San Francisco, CA07.2006
Undergraduate - American Sign Language
Ohlone College
Fremont, CA12.2003
Skills
- Customer relations
- Client service
- Relationship building
- Verbal and written communication
- Small business operatioons
- Staff management
- Team leadership and collaboration
- Schedule management
- Records organization and management
- Employee scheduling, training and development
- Business administration
- Business management
Certification
- Pivotal Response Treatment (PRT) : Level1
- Santa Barbara, CA
- September2013
- Real Estate Agent Certificate
- Hayward, CA
- September2024
Languages
American Sign Language
Professional Working
Timeline
Owner, operator and Property Manager
Neri Property Management
02.2021 - Current
Office Manager/Assistant to Owner/Accounts Receivable and Payable
Rollin’ Along, Inc.
08.2020 - 03.2024
AKA: At Home Mom
Domestic Engineer @ Home
06.2018 - Current
Office and Finance Manager
AME Mechanical, Inc.
03.2017 - 02.2019
Home Care Giver
12.2016 - 02.2017
Supervisor
Positive Behavioral Support
04.2014 - 12.2015
Case Manager
Therapeutic Learning Consultants
01.2013 - 04.2014
Family Liaison/Personal Assistant
Family Nanny, Swim Instructor, and ABA Teacher
05.2009 - 03.2013
Lead Behavior Therapist
Creative Learning Center
05.2009 - 05.2010
Supervisor
I Can Too Learning Center
01.2007 - 05.2009
Lead Physical Therapy Aide
Movement Discoveries-Pediatrics Physical Therapy Clinic
01.2005 - 01.2007
Bachelor of Arts - Criminal Justice
San Francisco State University
Bachelor of Arts - Psychology
San Francisco State University
Undergraduate - American Sign Language
Ohlone College
- Pivotal Response Treatment (PRT) : Level1
- Santa Barbara, CA
- September2013
- Real Estate Agent Certificate
- Hayward, CA
- September2024
Undergraduate - Quickbooks and Real Estate Agent Certificate
Chabot College
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