Jill Engle
Tuolumne,USA
Summary
Compassionate and results-driven social services professional with over 10 years of experience delivering case management, eligibility assessment, and community support services to diverse populations. Skilled in client-centered interviewing, needs assessments, and program coordination. Proven ability to navigate public assistance programs, develop safety plans, and advocate for client well-being. Seeking to contribute expertise in a full-time role supporting underserved communities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Legal Assistant
Tamara Polley Law Office
06.2025 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
Program Manager
Catholic Charities
07.2021 - 01.2025
- Led service delivery for seniors across multiple programs, including long-term care and ombudsman services.
- Supervised investigations into elder abuse and neglect, using trauma-informed practices and ethical decision-making.
- Ensured program compliance with federal/state regulations and coordinated referrals to appropriate services.
- Managed client caseloads with a focus on maintaining independence, dignity, and quality of life.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Fall Prevention Coordinator
Area 12 Agency on Aging
10.2020 - 05.2021
- Coordinated educational outreach and fall prevention initiatives targeting high-risk seniors.
- Monitored client progress to make necessary adjustments for client success.
- Developed individual treatment goals based on history and diagnosis.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Kept accurate and detailed records to track and document client progress.
Senior Residential Counselor
Turning Point of Arnold
10.2017 - 10.2020
- Developed behavior management plans and provided daily support to clients in a structured residential environment.
- Maintained accurate case documentation and collaborated with multidisciplinary teams to support recovery goals.
- Provided compassionate care during times of crisis or distress for both residents and their families, acting as a reliable source of guidance and support.
- Developed comprehensive treatment plans for each resident based on their unique strengths, challenges, and objectives.
- Reduced behavioral incidents by implementing effective behavior management strategies and individualized plans.
Aftercare Coordinator
Changing Echoes
08.2015 - 10.2017
- Conducted assessments and designed personalized aftercare plans for individuals transitioning out of treatment.
- Built relationships with community agencies to ensure smooth access to housing, employment, and medical services.
- Streamlined aftercare processes for improved efficiency and more timely assistance to clients
- Streamlined aftercare processes for improved efficiency and long term sobriety.
Residential Drug Technician
The Lakes Treatment Center
07.2015 - 05.2017
- Enhanced patient care by accurately dispensing medications as per physician orders.
- Maintained strict compliance with federal, state, and local regulations pertaining to drug handling and storage.
- Ensured the confidentiality of patient information according to HIPAA guidelines when handling medical records or discussing treatments with healthcare professionals.
- Maintained accurate client records to ensure continuity of care across different service providers within the facility or community support network.
- Evaluated clients'' progress regularly and adjusted treatment plans accordingly to optimize recovery success rates.
Education
Coursework - Fire Science and Emergency Medical Training
Columbia College
Sonora, CASkills
- Eligibility Determination
- Advocacy for clients
- Client needs evaluation
- Crisis management skills
- Documentation expertise
- Resource identification and access
- Project management in program development
- Proficient in Microsoft Office Suite
Certification
- Residential Drug & Alcohol Counseling Certification (CCAPP), 2015
- Cognitive Behavioral Therapy, 2015
- Long-Term Care Ombudsman, California Dept. of Aging
Timeline
Legal Assistant
Tamara Polley Law Office
06.2025 - Current
Program Manager
Catholic Charities
07.2021 - 01.2025
Fall Prevention Coordinator
Area 12 Agency on Aging
10.2020 - 05.2021
Senior Residential Counselor
Turning Point of Arnold
10.2017 - 10.2020
Aftercare Coordinator
Changing Echoes
08.2015 - 10.2017
Residential Drug Technician
The Lakes Treatment Center
07.2015 - 05.2017
Coursework - Fire Science and Emergency Medical Training
Columbia College
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