Summary
Overview
Work History
Education
Skills
Trust worthy, reliable and hardworking. Always looking to stay busy
Timeline
Generic

Jill Ensor

Friendsville,MD

Summary

Dynamic and results-oriented professional with extensive experience in customer service and healthcare management, notably at Deep Creek Lake Shop N Save. Excelled in conflict resolution and critical thinking, enhancing customer loyalty and operational efficiency. Skilled in data entry and fostering positive relationships, demonstrating a proven track record of mentoring teams and improving patient outcomes.

Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Deep Creek Lake Shop N Save
04.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Assistant Store Manager

BFS Foods
06.2019 - 04.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.

LPN Nursing Supervisor

Uniontown Hospital Behavioral Health Dept.
04.2012 - 05.2013
  • Enhanced patient care by ensuring adherence to nursing policies, procedures, and standards.
  • Managed challenging situations calmly and professionally, contributing to a positive work environment for staff members.
  • Maintained a safe and hygienic environment by enforcing infection control measures and facility regulations.
  • Promoted continuity of care by accurately documenting all pertinent information in electronic medical records systems.
  • Served as a liaison between physicians, patients, and families to ensure clear communication regarding care plans and progress updates.
  • Mitigated risks and managed crisis situations effectively, ensuring patient safety and promptly addressing any concerns.
  • Developed strong relationships with patients and families, providing emotional support and education on care plans.
  • Collaborated with interdisciplinary teams to design personalized care plans for optimal patient outcomes.
  • Conducted comprehensive assessments of new admissions to determine appropriate level of care and treatment needs.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Supervised, directed, and motivated high-quality performance from nursing staff.

LPN Restorative Nurse

South Fayette Nursing Center
03.1999 - 04.2012
  • Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
  • Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
  • Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Administered controlled narcotics, inserted IVs, and performed catheterizations.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
  • Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
  • Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Administered medications and injections to patients.
  • Helped short-term care residents with daily, therapeutic exercises to meet goals for returning home.
  • Devised personalized therapy programs for each resident following discharge from therapy programs.
  • Educated staff, residents and family on the residents plan of care.
  • Coordinated patient transfers to other facilities.

Education

GED -

Frostburg State University
06-1994

LPN Nursing Program - Nursing

Fayette County Vo Tech
Uniontown, PA
06-2001

Associate of Applied Science - Nursing

Garrett College
McHenry, Md

Associate of Applied Science - Developmental Psychology

Garrett College
McHenry, Md

Skills

  • Customer service in fast paced setting
  • Active listening
  • Critical thinking
  • Quick problem solving
  • Data entry
  • Customer Oriented
  • Very Friendly
  • Customer relations
  • Work well independently
  • Work well with others
  • Great phone skills
  • Learn quickly
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Organized

Trust worthy, reliable and hardworking. Always looking to stay busy

Never call off work

Do not slack

Actively seeks to stay busy

Timeline

Customer Service Representative

Deep Creek Lake Shop N Save
04.2022 - Current

Assistant Store Manager

BFS Foods
06.2019 - 04.2022

LPN Nursing Supervisor

Uniontown Hospital Behavioral Health Dept.
04.2012 - 05.2013

LPN Restorative Nurse

South Fayette Nursing Center
03.1999 - 04.2012

GED -

Frostburg State University

LPN Nursing Program - Nursing

Fayette County Vo Tech

Associate of Applied Science - Nursing

Garrett College

Associate of Applied Science - Developmental Psychology

Garrett College

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Jill Ensor