Jill Erickson
Salem,Oregon
Summary
To obtain a position that will allow me to utilize my skills, educational background, and has potential for growth.
Overview
15
15
years of professional experience
Work History
Hair Stylist
J Couture Studio
06.2020 - Current
- Certified in color and hair extensions
- Consult with clients on hair needs and styling/color/extension options, recommend hair care services/products, delivered full range of hair services, salon marketing and retail merchandising
- Adhere to salon standards for cleanliness and guest service while seeking ways to improve customer experience and bottom line.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Recorded notes for future reference about customer preferences and services delivered.
- Monitored current trends to understand fashions and better serve customer needs.
- Organized sales area and work station to showcase products and boost sales.
- Updated customer service standards to increase number of return customers
- Increased sales by analyzing customer hair care needs and recommending courses of action to boost sales
- Worked on 4-6 customers daily while maintaining distinguished cleanliness and organization of work areas
Full Time Homemaker/ Stay at Home Mom
Homemaker
01.2016 - 06.2020
- Created weekly schedules outlining activities for the children living in the residence.
- Managed disciplinary situations using positive reinforcement methods such as verbal praise or rewards systems.
- Assisted in maintaining a safe, clean and orderly home environment for the children.
- Engaged in conflict resolution techniques when disputes arose between children.
Server
Patty's Off Center Cafe
03.2015 - 03.2016
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Sales Director/Traveling Sales & Trainer
Brookdale Senior Living Inc.
01.2015 - 01.2016
- Maintained census at 100% for 90+ days and stretched to other communities to help train new Sales directors and fill their communities
- Routinely met and exceeded sales by conducting professional outreach, performing tours, hosting events, and managing sales database
- Monitored pricing of apartments and maintained on-going knowledge of current market and competitor rates, specials services and specials
- Developed monthly/quarterly sales and marketing plans
- Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities.
- Exceeded sales goals through effective time management and resource allocations.
Community Relations Director
Regency Pacific
06.2014 - 01.2015
- Maintained census at 100% for 90+ days
- Routinely met and exceeded sales by conducting professional outreach, performing tours, hosting events, and managing sales CRM database
- Monitored pricing of apartments and maintained on-going knowledge of current market and competitor rates, specials services and specials
- Developed monthly/quarterly sales and marketing plans
- Accomplished generating leads and translating them into sales.
- Developed and executed a creative and aggressive marketing strategy.
- Plan and host events to showcase the Community to prospective residents.
- Frequently and consistently communicate with individuals other than the prospect(s) who are involved in the decision process such as adult children, financial advisors, care givers, etc.
- Managed and prioritized own work schedule – daily meetings, weekly, and monthly goals.
- Work with prospects and family to provide tours and next steps.
- Attend daily meeting with department heads and Administrator to assess appropriate follow-up.
- Discussed current census, admissions and discharges and residents' Medicaid applications.
Marketing Director
Radiant Senior Living / Farmington Square
01.2014 - 04.2014
- Grew occupancy from 87% to 97% within 3 Months as the 2nd CRD inside sales
- Routinely met and exceeded sales by conducting professional outreach, performing tours, hosting events, and managing sales database
- Monitored pricing of apartments and maintained on-going knowledge of current market and competitor rates, specials services and specials
- Developed monthly/quarterly sales and marketing plans
Sales Manager
Frontier Management -Cedar Village
05.2013 - 01.2014
- Escalated customers to the nance and escrow process
- Grew occupancy from 94% to 100% in 90 days
- Maintained a census of 95 % and above for the 7 months I was there
- Routinely met and exceeded sales by conducting professional outreach, performing tours, hosting events, and managing sales database
- Monitored pricing of apartments and maintained on-going knowledge of current market and competitor rates, specials services and specials
- Developed monthly/quarterly sales and marketing plans
Front Desk Receptionist/Sales
Meadow Creek Village
09.2012 - 05.2013
- Maintained a census of 96% and above
- Answered phones, filing, data collection and analysis
- Documented and tracked sales activity in software program and met quotas for resident move-in
- Met with prospective residents and followed through on all leads
- Generated leads through professional outreach and hosting events
- Conducted community tours with prospects
Leasing Agent
Salem Apartments
03.2011 - 04.2012
- Inspected vacant units and ensured they were ready for showings.
Greeted prospective tenants, answered questions, and provided tours of property. - Advertised available properties through various outlets such as newspapers and online listings sites.
- Negotiated rental agreements with potential tenants.
Processed applications by conducting background checks and verifying references. - Collected security deposits from new tenants.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Leasing Agent
Guardian Management
06.2008 - 12.2008
- Inspected vacant units and ensured they were ready for showings.
Greeted prospective tenants, answered questions, and provided tours of the property. - Advertised available properties through various outlets such as newspapers and online listings sites.
- Negotiated rental agreements with potential tenants.
- Processed applications by conducting background checks and verifying references.
- Collected security deposits from new tenants.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Education
Hair Design - Hair Design
Johnny Matthews Hairdresser Training School
Salem, Oregon02.2020
GED -
Mcnary High School
Keizer, OR2000
Skills
- Type 40 WPM
- Problem-Solving
- Critical Thinking
- Flexibility
- Communication
- Teamwork
- Organizational and Time Management
- Creativity
- Emotional Intelligence
- Attention to Detail
- Responsibility
- Microsoft Software Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hair Stylist
J Couture Studio
06.2020 - Current
Full Time Homemaker/ Stay at Home Mom
Homemaker
01.2016 - 06.2020
Server
Patty's Off Center Cafe
03.2015 - 03.2016
Sales Director/Traveling Sales & Trainer
Brookdale Senior Living Inc.
01.2015 - 01.2016
Community Relations Director
Regency Pacific
06.2014 - 01.2015
Marketing Director
Radiant Senior Living / Farmington Square
01.2014 - 04.2014
Sales Manager
Frontier Management -Cedar Village
05.2013 - 01.2014
Front Desk Receptionist/Sales
Meadow Creek Village
09.2012 - 05.2013
Leasing Agent
Salem Apartments
03.2011 - 04.2012
Leasing Agent
Guardian Management
06.2008 - 12.2008
Hair Design - Hair Design
Johnny Matthews Hairdresser Training School
GED -
Mcnary High School
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