Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jill Erickson

Phoenix,AZ

Summary

Committed Administrator experienced in maintaining patient-centered and productive environments. Expertise in treatment planning, employee relations, strategic planning, and report preparation. Skilled at transcending cultural differences.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Administrator

St. Luke's Behavioral Health Hospital
Phoenix, AZ
01.1999 - 10.2024
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Created policies and procedures for improved workflow processes.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Oversaw the implementation of new technology solutions designed to streamline processes.
  • Maintained budgeting documents for accurate tracking of expenses.
  • Implemented systems for monitoring employee attendance, scheduling, payroll.
  • Developed training programs for new employees as well as existing staff members.
  • Facilitated meetings with key stakeholders to discuss progress towards objectives.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Analyzed data trends and identified potential risks or opportunities associated with operations.

Occupational Therapist

St. Luke's Behavioral Health Hospital
Phoenix, AZ
04.1985 - 01.1999
  • Developed treatment plans based on individual needs and goals.
  • Performed evaluations of patients to assess their physical, cognitive, emotional, and psychosocial functioning.
  • Designed therapeutic activities to improve physical strength, coordination, balance, posture, sensory integration skills.
  • Monitored patient progress through periodic re-evaluations to ensure desired outcomes were achieved or modified as needed.
  • Implemented intervention plans that included sensory integration approaches and activity modifications for children with special needs.
  • Facilitated group therapy sessions focused on skill development or socialization goals.
  • Created reports documenting patient assessments, treatments provided, progress made towards goals and recommendations for future care.
  • Consulted with school personnel regarding students' special needs program requirements.
  • Collaborated with interdisciplinary teams to ensure a holistic approach to patient care.
  • Advocated for patients to receive necessary services and supports within their community.
  • Utilized sensory integration techniques to assist patients with sensory processing disorders.
  • Participated in professional development opportunities to stay current with occupational therapy best practices.
  • Facilitated group therapy sessions focusing on social skills and community reintegration.
  • Utilized evidence-based practices to guide clinical decision-making and intervention strategies.

Education

Bachelor of Science - Occupational Therapy

University of Kansas
Lawrence, KS
05-1983

Skills

  • Coordinated Press Gainey satisfaction results, facilitating leadership review for action planning including training, refining workflow process
  • Subject matter expert with Kronos payroll system and staff scheduling Training for management roles
  • Completed Patient Safety Officer tasks of: Facilitating the annual Culture of Safety Survey implementation, analyze the results and action planning/follow up, Completed biannual Environmental Risk Assessments for all areas within the Behavioral Health Hospital Mitigated all risks identified
  • Volunteer Department coordinator for Behavioral Health Developed new job descriptions for visitation buddies for our pediatric patients that did not get visitors Reducing seclusion and restraint rates during/after visiting hours
  • Leader of Corporate and Hospital Policies with biannual review and four level approval process
  • Clinical leader for program schedule for all 6 inpatient units and therapeutic activities
  • On Cerner electronic medical record development team for behavioral health adaptations to programming, traveled to Cerner headquarters in Kansas City to work with other behavioral health experts
  • Document Control Management

Certification

  • Licensed Occupational Therapist, Arizona #0122
  • National Board of Certification for Occupational Therapy, AA549972
  • Management of Aggressive Behavior Certificate 2024

Timeline

Administrator

St. Luke's Behavioral Health Hospital
01.1999 - 10.2024

Occupational Therapist

St. Luke's Behavioral Health Hospital
04.1985 - 01.1999

Bachelor of Science - Occupational Therapy

University of Kansas

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Jill Erickson