Jill Ericsson

• Answer incoming calls, take payments, call customers to remind them of various things, work with customers and agents to resolve issues, many other miscellaneous tasks
• Handled sensitive information with discretion while maintaining strict confidentiality protocols.
• Enhanced customer satisfaction by resolving issues promptly and providing exceptional service.
• Managed daily office operations, including scheduling appointments, filing documents, and answering phone calls.

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Advertised client properties through websites, social media, and real estate guides.
• Maintained connections with clients to encourage repeat business and referrals.
• Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
• Communicated with clients to understand property needs and preferences.
• Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.

• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Prepared bank deposits and handled business sales, returns, and transaction reports.
• Consulted with customers to assess needs and propose optimal solutions.
• Stocked vending machines in multiple locations.
• Negotiate with potential vending machine sites.
• Evaluate and restock inventory

-Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
-Negotiated, facilitated, and managed real estate transactions.
-Advertised client properties through websites, social media, and real estate guides.
-Maintained connections with clients to encourage repeat business and referrals.
-Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
-Communicated with clients to understand property needs and preferences.
-Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.

Provided design, implementation and support for Integration in hospital environments throughout over North America.

.Addressed second level customer service issues in area of interface support, including extensive batching activities.

· Installed new or upgraded Siemens healthcare information systems, frequently accepting project management responsibility for entire installations.

· Led effort to create specialized interface support team, as opposed to general support.

· Developed educational material, and presented to peers, at request of management team.

· Evaluated all Siemens OPENLink interfaces built by installation engineers prior to turnover to Customer Service Center..

· Supported average of 35-50 implementations annually of new/upgraded systems, frequently requiring support throughout nighttime hours.

. Recognized for extraordinary customer skills, received many kudos from – and requests to work on projects of - customers and peers.

· Selected by management to mentor approximately 20 new employees, more than 80% of whom went on to senior positions within the company.

· Provided integration quoting to Business Unit to address and provide solutions to customer needs.

· As Subject Matter Expert, selected as key member of team that coordinated Beta projects for ~10 new products.

· Based on past relationships and successes, represented Installs team in interdepartmental meetings, ensuring that all members were in agreement on resolutions.

· Led project to upgrade interface software for 180+ customers. Project spanned one year period, with work being completed during overnight hours. Project was deemed by R&D to be very successful.

· Provided design implementation and support for Integration.

· Developed Subject Matter Expertise in Siemens OPENLink and Pharmacy integration

· Consistently over-delivered on an average financial goal of efforts being 72% billable. Usually designated at over 100% billable.

· Implemented multitudes of Siemens OPENLink interfaces between Siemens and third party vendors