"To say that Jill is the ultimate professional would be only to scratch the surface of this incredibly talented, infectiously energized, and amazingly tireless young woman." Steve Kelly, Lawrence Boys & Girls Club.
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 17 years of strategic planning, and valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements while ensuring staff retention and partner relationships including fundraising.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Statewide Program Manager
Medical Teams International
01.2018 - Current
Manage all aspects of Oregon Medical/Oral Health Mobile Health Clinics (Funding, Partnerships, Community Partners, Staff, Internal Relationships, and Volunteers)
Facilitated workshops and conducted one-on-one training to educate team members.
Volunteer recruitment, training, and retenchen
Grant/Funding Solicitation and Reporting
Vehicle Maintenance/Logistics Coordinator
Supplies and Procurement
Agency Representative to Prospective Funders & Partners
Established strong relationships with key stakeholders, ensuring support for program initiatives.
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Developed strategic plans, setting clear objectives and achievable milestones for the team.
Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
Managed cross-functional teams for successful project completion within deadlines and budgets.
Grant/Fundraising Manager
Vermont Hills Family Life Center
07.2016 - 08.2018
Build and maintain donor relationships with effective database and communication skills
Researched, drafted, administered grants for 1500+ childcare initiatives
Design and produce promotional materials
Organize full range of events
Implemented on-line and silent auctions
Collaborated with marketing team to effectively promote fundraising initiatives, resulting in higher participation rates.
Developed strong relationships with major donors through personalized communication and stewardship efforts.
On-Call Patient Services Representative
Providence Health & Services Outpatient Mental Hea
01.2016 - 03.2017
Coordinate internal and external phone communications among staff, patients, and providers
Accurately collect, record and ensure distribution of information to appropriate staff via computer and/or manual systems
Perform clerical, scheduling and records activities, often simultaneously, in support of patients and staff
Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
Health Show Coordinator
Alaska Center for Pediatrics
01.2004 - 01.2016
Coordinate the Line One-Your Health Connection weekly radio program on an NPR affiliate station
Organize guests and logistics for their requests
Create calendar of guests for advertising and supply all contact and informative information for upcoming programs
Followup with guests and address requests from the listening audience
Assisted in Medical Billing and Collections
Community Clinics Manager
National College of Natural Medicine
01.2009 - 01.2012
Facilitate organization of 24 weekly Community Health Clinics
Created policies and procedures
Trained staff on new guidelines
Established and sustained community partnerships
Facilitated grant monies for health clinics
Served as contact for patients, staff, community partners, and business for NCNM
Maintained professional, organized, and safe environment for employees and patrons.
State of Alaska Lead Program Manager
Department Of Health, State Of Alaska
01.2005 - 06.2008
Assist Alaska youth with health, self-esteem, and positive youth development strategies
High Growth Job Training Initiative Communications Specialist for SOADOL
Coordinate statewide trainings and monitoring for grantees
Serve as a resource for statewide federal funded grantees to assist youth in transition with disabilities
Coordinate statewide trainings and information sessions
Collaborate with business community in building sustainable partnerships for employment opportunities
Complete federal reporting requirements
Assist with statewide WIA grants at site reviews and as a resource for case management issues
Monitored and evaluated program success, adjusting strategies as needed to maximize impact on community health.
Implemented evidence-based practices within programs, contributing to improved community health outcomes over time.
Collaborated with multidisciplinary teams to design and execute targeted health interventions.
Secured funding for health initiatives by writing persuasive grant proposals and building relationships with donors.
Tracked and reported program results to customers and stakeholders to facilitate change management activities.
Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
Statewide Program Coordinator
American Lung Association of Alaska
01.2004 - 01.2005
Collaborated, recruited, planned, and assisted in sustaining the first statewide Alaska Asthma Coalition
Responsible for development, marketing, recruitment, and follow-through for Champ Camp (youth overnight camp for children with asthma)
Organized health fairs and assisted the community regarding asthma education and resources in the community
Assisted in recruitment and marketing for Asthma Walk and the Clean Air Challenge
Education
Master's in Public Administration and Management -
University of Alaska Anchorage
Anchorage, AK
Bachelor's of Arts in Human Studies -
Bradford College
Bradford, MA
Skills
15 years management experience including community healthcare settings
Successfully administered $2 million dollar grants and facilities with CDC & ALAA
Coordinated national and local level, board development
Facilitation of meetings and state-wide trainings for 300 attendees
Successful program design and administration with effective results
Recruited, facilitated, and assisted with sustaining statewide Asthma Coalition
Created INS manual on Community Resources for Victims of Trafficking
Excellent written and verbal communication skills; semi-bilingual in Spanish
Awarded Social Consciousness Award and George S Davis Scholarship for coordinating partnership with inner-city schools and communities
Strong practical and theoretical background in developing health/educational programming and community partnerships with profit and non-profits
Problem-Solving
Project Management
Detail Oriented
Strategic Planning
Process Improvement
Team leadership and direction
Accomplishments
Serve as Lead Trainer for EHR eClinicalWorks team of 12 staff members.
Achieved and surpassed number of clinics for OR in 2023 and on target to complete 660+ clinics for 2024.
Enhanced private donations and secured Kaiser Permenente 2.1 million over 4 years for our Care & Connect Integrated health clinics with 14 partners.
Hired, trained, and continue to build a strong dedicated staff
Certification
Active Member American Society of Public Administrators
Workforce Development Professional Certification
References
Stephen Kelley, Associate Director-Boys and Girls Clubs
Affiliations
Americal Society of Public Administrators
Languages
Spanish
Limited Working
Timeline
Statewide Program Manager
Medical Teams International
01.2018 - Current
Grant/Fundraising Manager
Vermont Hills Family Life Center
07.2016 - 08.2018
On-Call Patient Services Representative
Providence Health & Services Outpatient Mental Hea
01.2016 - 03.2017
Community Clinics Manager
National College of Natural Medicine
01.2009 - 01.2012
State of Alaska Lead Program Manager
Department Of Health, State Of Alaska
01.2005 - 06.2008
Health Show Coordinator
Alaska Center for Pediatrics
01.2004 - 01.2016
Statewide Program Coordinator
American Lung Association of Alaska
01.2004 - 01.2005
Master's in Public Administration and Management -
INTERIM US DISASTER RESPONSE & OPERATIONS PROGRAM DIRECTOR at MEDICAL TEAMS INTERNATIONALINTERIM US DISASTER RESPONSE & OPERATIONS PROGRAM DIRECTOR at MEDICAL TEAMS INTERNATIONAL