Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Jill Fiorentino Irwin

Winter Garden,FL

Summary


Management professional with strong expertise in patient relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of patient satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.

Overview

22
22
years of professional experience

Work History

Medical Scheduling Manager

Central Florida Pulmonary Group
05.2017 - Current
  • Developed and implemented efficient scheduling processes to optimize patient appointment flow.
  • Coordinated with healthcare providers to ensure timely and accurate appointment management.
  • Oversaw staff training on scheduling software, enhancing team productivity and accuracy.
  • Created strong working relationships with providers and leadership.
  • Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and patient satisfaction levels.
  • Oversees regular reviews of scheduling processes, identifying areas for improvement and implementing necessary changes.
  • Streamlined check-in/check-out processes, reducing wait times and increasing operational efficiency.
  • Developed and implemented training programs for scheduling and front desk staff, enhancing team performance and efficiency.
  • Conducted performance evaluations, providing constructive feedback to promote growth.
  • Recruited, interviewed, and hired qualified candidates applicants relevant knowledge, skills and experience.

Billing Supervisor

Central Florida Pulmonary Group
07.2010 - 05.2017
  • Supervised billing team, ensuring adherence to compliance and accuracy standards.
  • Implemented process improvements, enhancing efficiency in claims processing workflows.
  • Trained and mentored staff on billing procedures and software usage.
  • Managed dispute resolutions with insurance companies, optimizing claim approvals.
  • Collaborated with healthcare providers to ensure accurate coding and documentation practices.
  • Developed training materials for new hires, streamlining onboarding processes for the team.
  • Analyzed medical records to satisfy insurance company mandates.
  • Reduced claim denials by maintaining up-to-date knowledge of insurance policies and regulations.
  • Improved efficiency in the medical billing process by streamlining workflows and implementing best practices.

Billing Specialist

Central Florida Urology Associates
01.2009 - 01.2010
  • Knowledge and efficient use of Allscripts Medical software- practice management & EMR
  • Maintain collection process to include written correspondence and phone calls
  • Process all incoming patient correspondence
  • Pre-certification for CT Scan procedures
  • Proficient in both electronic and paper claims submission
  • Accurately posts patient payments, insurance payments and/or adjustments
  • Daily Close- assures balancing of all charge and/or payment batches
  • Works A/R and aging with daily, Weekly and Month End reports
  • Prepares accounts for review by physician and transfer to collection agency
  • Answer phones, handle inquires and document activity on patient account per office protocol
  • All other projects/duties as assigned

Medical Biller, Accounts Receivable

Morristown Urology Associates
01.2003 - 01.2009
  • Processed and submitted insurance claims, ensuring compliance with regulations and timely reimbursement.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Delivered timely and accurate charge submissions.
  • Liaised between patients, insurance companies, and billing office.
  • Audited and corrected billing and posting documents for accuracy.
  • Posted payments and collections on regular basis.
  • Provided exceptional customer service while addressing patient inquiries regarding billing issues or concerns.

Education

Associate of Arts - Business Management

MIDDLESEX COUNTY COLLEGE
EDISON, NJ

Skills

  • Strong work ethic
  • Effective multitasking
  • Professional telephone etiquette
  • Conflict resolution
  • Patient scheduling management
  • Medical practice operations
  • Team leadership
  • Computer software proficiency
  • Attention to detail focus

Software

  • Microsoft Office (Word, Excel)
  • Next GEN (Practice Management & EMR)
  • Allscripts (Practice Management & EMR)
  • Nextiva
  • Unity

Timeline

Medical Scheduling Manager

Central Florida Pulmonary Group
05.2017 - Current

Billing Supervisor

Central Florida Pulmonary Group
07.2010 - 05.2017

Billing Specialist

Central Florida Urology Associates
01.2009 - 01.2010

Medical Biller, Accounts Receivable

Morristown Urology Associates
01.2003 - 01.2009

Associate of Arts - Business Management

MIDDLESEX COUNTY COLLEGE

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