Jill Forgitano
North Reading,USA
Summary
Experienced with medical front office procedures, ensuring seamless patient flow and satisfaction. Utilizes strong organizational skills and attention to detail to manage appointments and patient records effectively. Knowledge of healthcare regulations and insurance processes, supporting compliant and efficient office environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
Cosmetic and Plastic Surgery Jonathan Hall MD
05.2021 - Current
- Managed front desk operations, including greeting patients, answering phone calls promptly, scheduling all in office visits, procedures, and treatments. insurance verification, and directing inquiries to appropriate staff members.
- Maintained a welcoming, organized and professional front office environment, ensuring a positive first impression for all patients with compassion, care and confidentiality.
- Assisted with administrative tasks such as maintaining patient charts and records, data entry, filing, faxing, taking insurance copays and cosmetic payments, scanning documents and preparing medical correspondence.
- Perform closing procedures at the end of the day, including depositing cash and checks.
Medical Aesthetician/Laser Technician
Laser MD Med Spa
05.2017 - 05.2021
- Assisted with front desk operations, opening and closing protocols, answering phone calls, scheduling all patients treatments.
- Preformed all laser hair removal services, all body contouring treatments, medical grade facials, chemical peels and other advanced skin care services. Recording all settings and treatments in EMR platform.
- Assisted with maintaining cleanliness of all treatment rooms and waiting area and restocking all supplies.
- Assisted with all promotions, sales of services and skin care products.
Medical Aesthetician/Laser Technician
Premier Laser / Care Laser Med Spa
02.2015 - 05.2017
- Assisted with front desk operations, opening and closing protocols, answering phone calls, scheduling all patients treatments.
- Preformed all laser hair removal services. Recording all settings and treatments in EMR platform.
- Educate patients and recommend products/treatments.
- Maintain waiting area, treatment rooms and equipment to the highest standard of cleanliness and restocking all supplies.
- Assisted with all promotions and sale of services.
Education
High school diploma -
Stoneham High School
Stoneham, MASkills
- Staxx - 4 years
- Customer service
- HIPPA
- Front desk
- Organizational skills
- EMR systems
- Zenoti - 2 years
- Insurance verification
- Relatient - 4 years
- Patient care
- Medical office experience
- Nextech - 4 years
- Administrative experience
Certification
- Esthetician License Class 6
- Nail Technician License Class 3
- Skin Pen Micro-needling
- Diamond glow Dermalinfusion
- CoolSculpting
- Advanced Gentle Max Pro Laser
- ACSM Personal Trainer
Timeline
Front Office Coordinator
Cosmetic and Plastic Surgery Jonathan Hall MD
05.2021 - Current
Medical Aesthetician/Laser Technician
Laser MD Med Spa
05.2017 - 05.2021
Medical Aesthetician/Laser Technician
Premier Laser / Care Laser Med Spa
02.2015 - 05.2017
High school diploma -
Stoneham High School
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