Jill Fritz
Summary
Dynamic Store Manager at Memmer's Hardware with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in effective problem resolution and employee training, I excel in fast-paced environments, ensuring smooth operations and exceptional service. Committed to fostering strong customer relationships while maintaining accurate transaction management.
Overview
27
27
years of professional experience
Work History
Store Manager
Memmer's Hardware
06.2001 - Current
- Assisted in daily store operations to enhance customer experience and satisfaction.
- Supported inventory management by organizing stock and ensuring product availability.
- Learned point-of-sale systems to facilitate smooth transaction processes for customers.
- Managed inventory systems to optimize stock levels and minimize shrinkage.
- Trained and mentored team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Submitted orders for new inventory.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Became a great multitasker. Often having to switch between jobs while answering phones and helping customers.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
Call Center Representative
Fifth Third Bank
12.2000 - 06.2001
- Managed high call volumes while maintaining exceptional customer service standards.
- Resolved customer inquiries using CRM software, ensuring accurate documentation and follow-up.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Banking Customer Service Representative
Old National Bank
04.1999 - 12.2000
- Assisted customers with account inquiries, transactions, and product information.
- Resolved customer complaints promptly, ensuring satisfaction.
- Educated clients on banking products and services to enhance understanding and usage.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
Education
High School Diploma -
Princeton Community High School
Princeton, IN05-1996
Skills
- Effective problem resolution
- Customer service expertise
- Effective multitasking
- Employee training
- Efficient operation of POS systems
- Inventory management
- Effective time management
- Transaction management
- Effective cash handling skills
- Dependable attendance
- Versatile in dynamic environments
- Professional phone communication
- Trustworthy and responsible
Timeline
Store Manager
Memmer's Hardware
06.2001 - Current
Call Center Representative
Fifth Third Bank
12.2000 - 06.2001
Banking Customer Service Representative
Old National Bank
04.1999 - 12.2000
High School Diploma -
Princeton Community High School