JILL GARCIA
Spring Hill,TN
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Learning Architect
AMERICAN TIRE DISTRIBUTORS
04.2022 - Current
- Design and Develop training experiences to drive company initiatives as well as develop go-to-market strategy for dealer-facing training platform
- Doubled training platform revenue f through manufacturer campaigns and expanding customer base.
Instructional Designer III
TERMINIX
06.2021 - 04.2022
- Design and Develop training to support company initiatives, including rolling out Salesforce and Terminix Way, streamlining and standardizing operating procedures
- Partnered with expert Technicians and media development group to create 50 AR models to support Salesforce New Releases and fixes.
Training and Development Manager
BRIDGESTONE AMERICAS
11.2019 - 06.2021
- Set the vision and strategy for Firestone Building Products (FSBP) training
- Conducted Needs Analysis to determine internal and external gaps
- Develop new program initiatives to support product launches and/or key business changes with innovative methods
- Launched new LMS while simultaneously building out curriculum with 50+ courses with responsive design to support multi-devices
- Managed continuing education programs for Architects and developed processes to track completions, leads, and insights for continuous improvement
- Partner with the technical team to build out reinforcement training and tools for in-person technical training.
TBR & R Training Program Manager
BRIDGESTONE AMERICAS
06.2014 - 02.2019
- Build training plans for Truck, Bus, Radial & Retread (TBR&R) and design and develop high-quality blended learning approaches on the most effective learning methods for launching new program initiatives, product launches, strategies, or key business changes
- Developed Train the Trainer for Selling Bandag against Tier III/IV conducting thorough TTTs with 16 identified Bandag experts to cascade across field sales both internal/external
- Revamped internal sales manager onboarding process both classroom and online to shorten ramp-up time and gain productivity as well as built out mentor criteria and framework across top core competencies to cross-pollinate and increase bench strength.
STAFFING CONSULTANT/ACCOUNT MANAGER
RANDSTAD
09.2013 - 05.2014
- Sell Staffing Services; Manage Performance of 40+ FTE for 2-top clients
- Increased clientele base GM dollars.
HIGH PERFORMANCE SALES TRAINER
SERVICESOURCE
05.2010 - 06.2013
- Conducted top-down needs assessment to identify gaps in training, create and execute program strategies, and establish performance metrics
- Worked with internal and external customers on CRM platform with focus on process improvement and change management
- Led program development and delivery.
Sales Manager
03.2007 - 05.2010
- Led a team of 12 and mentored sales leads
- Built client relationships and channel management for 2- software product lines
- Conducted territory reviews to sustain momentum and build a sales pipeline
- Prepared territory breakouts and revenue forecasts while maintaining data integrity.
Education
TEACHING AND LEARNING WITH TECHNOLOGY, MASTERS -
ASHFORD UNIVERSITY
San Diego, CA07.2018
BACHELOR OF SCIENCE, MANAGEMENT - Business Management
UNIVERSITY OF COLORADO AT BOULDER
Boulder, CO12.2006
Skills
- SalesForce
- Microsoft Dynamics
- SharePoint
- BI/Tableau
- Camtasia
- Adobe Creative Suite
- Articulate
- Microsoft Office
- Training Program Development
- Learning Management System (LMS)
- Public Speaking/Facilitation
- Learning Strategies
- Performance Metric
- Adult Learning Theories
- Blending Techniques
- Multimedia Development
Certification
- Certified Contract Coach for Executive Well-Being & Leadership for Women at The Goodlife Institute
- 6D's Training and Coach for Bridgestone Learning Council HR Integration and Multiple Business functions
- Certified Challenger Trainer in both Challenge Yourself and Challenge the Customer
- Thiagi Group Coaching, Train the Trainer Certified
Timeline
Learning Architect
AMERICAN TIRE DISTRIBUTORS
04.2022 - Current
Instructional Designer III
TERMINIX
06.2021 - 04.2022
Training and Development Manager
BRIDGESTONE AMERICAS
11.2019 - 06.2021
TBR & R Training Program Manager
BRIDGESTONE AMERICAS
06.2014 - 02.2019
STAFFING CONSULTANT/ACCOUNT MANAGER
RANDSTAD
09.2013 - 05.2014
HIGH PERFORMANCE SALES TRAINER
SERVICESOURCE
05.2010 - 06.2013
Sales Manager
03.2007 - 05.2010
TEACHING AND LEARNING WITH TECHNOLOGY, MASTERS -
ASHFORD UNIVERSITY
BACHELOR OF SCIENCE, MANAGEMENT - Business Management
UNIVERSITY OF COLORADO AT BOULDER
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