JILL GARD
2528 Derbyshire Ct, West Lafayette,IN
Summary
My Objective is to obtain a position with a goal oriented company, where I can expand on my personal, and professional goals.
Overview
23
23
years of professional experience
Work History
Data Entry Clerk
Indiana Department of Health - CAI
Indianapolis, IN
7/18/202 - Current
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Reviewed existing information for accuracy and made necessary corrections.
- Maintained confidentiality of sensitive information entered into the system.
- Verified accuracy and completeness of data entry into the database system.
- Trained new providers on how to use different computer applications related to entering data accurately.
Customer Experience Specialist
Radian Research
01.2023 - 06.2023
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Women's Cancer Program
Ywca Greater Lafayette
08.2015 - 01.2023
- Answer phones, enroll and qualify patients to ensure they get screening and follow-up care
- Coordinate Intake forms, assist with grant reporting, fundraising, and special events
- Handles all statistics for grants and complies monthly outreach reports
- Attends outreach events, does educational presentations and provides transportation for clientele
- Received training in Bridges out of Poverty and special training in Microsoft Excel
- Member of Indiana Cancer Consortium Breast and Cervical Cancer Committee
Priority Customer Service Representative
Lafayette Venetian Blinds
03.2008 - 07.2014
- Developed highly empathetic client relationships and earned reputation for outstanding customer service skills
- Crossed trained in both Lafayette and Hunter Douglas products
- Provided shipping, installation and repair information to customers
- Resolved product issues and shared benefits of new technology
- Promptly responded to General inquiries from members, staff and clients via mail, email and fax
- Assisted customers with store and product complaints.
Office Manager
Southside Auto Detailing
10.2004 - 03.2008
- Handled daily banking and inventory
- Devised and maintained office system to efficiently deal with paper flow
- Created expense reports using Microsoft Excel
- Handled incoming and outgoing correspondence, including mail, email and faxes.
Assistant Manager
The Frozen Custard Igloo
01.2001 - 08.2004
- Delivered prompt, accurate and excellent customer service
- Trained staff of fifteen employees for correct facility procedures, safety codes, proper recipes and techniques
- Handle placing inventory orders, employee scheduling, weekly inventory reports and daily banking
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Some College (No Degree) - Business Administration
Ivy Tech Community College of Indiana
Lafayette, INSkills
- 25 years Customer Service Experience
- Excellent Communication and Active Listening Skills
- Strong Organizational Skills
- Strong Attention to Detail
- Great Time Management
- Goal Oriented
- Excel, Access, PowerPoint, and Outlook
Additional Information
- Received training in Bridges out of Poverty
- Member of the Indiana Cancer Consortium Breast and Cervical Committee
Timeline
Customer Experience Specialist
Radian Research
01.2023 - 06.2023
Women's Cancer Program
Ywca Greater Lafayette
08.2015 - 01.2023
Priority Customer Service Representative
Lafayette Venetian Blinds
03.2008 - 07.2014
Office Manager
Southside Auto Detailing
10.2004 - 03.2008
Assistant Manager
The Frozen Custard Igloo
01.2001 - 08.2004
Data Entry Clerk
Indiana Department of Health - CAI
7/18/202 - Current
Some College (No Degree) - Business Administration
Ivy Tech Community College of Indiana
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