Jill Gardner
South Lyon
Summary
Adept at corporate travel management and customer service, I leveraged expertise in technology adaptation and problem-solving at American Express, Global Business Travel, to secure cost-effective arrangements, enhancing client satisfaction and retention. My role also emphasized training, underscoring my commitment to teamwork and skill development.
Professional with strong background in business travel consulting, prepared to deliver impactful results. Known for exceptional client service, effective itinerary planning, and comprehensive travel management. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable, organized, and skilled in navigating complex travel arrangements and client interactions.
Overview
40
40
years of professional experience
Work History
Senior Business Travel Consultant
American Express, Global Business Travel
11.1981 - 05.2021
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Booked tickets for air, rail, and ground transportation.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Saved clients on overall travel costs by finding most affordable ticket and lodging options.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples and executive clients.
- Dealt with payment processing services for bookings and refunds for clientele.
Cashier
Farmer Jacks Supermarket
10.2003 - 04.2007
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
Tourism And Travel Management
American Travel School
Ferndale, MI06-1980
Skills
- Strong communication skills
- Time management expertise
- Training and mentoring
- Expert problem solving
- Technology adaptation
- Industry trend awareness
- Travel policy compliance
- Hotel booking expertise
- Online booking tools
- Corporate travel management
- Exceptional customer service
- Effective problem solving
- Teamwork and collaboration
- Hotel reservations
- Customer service
- Active listening
- Effective communication
Timeline
Cashier
Farmer Jacks Supermarket
10.2003 - 04.2007
Senior Business Travel Consultant
American Express, Global Business Travel
11.1981 - 05.2021
Tourism And Travel Management
American Travel School
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