Jill Gardner
San Antonio,TX
Summary
Accomplished Front Desk Night Auditor with a proven track record at The Hills Hotel, excelling in guest services and financial accuracy. Mastered time management and problem-solving, enhancing guest satisfaction and operational efficiency. Skilled in report generation and cash handling, ensuring meticulous account balancing and revenue monitoring. Demonstrated reliability and professionalism, contributing to a significant improvement in guest experience and financial transactions accuracy.
Overview
4
4
years of professional experience
Work History
Front Desk Night Auditor
The Hills Hotel
05.2021 - 06.2022
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Logged wake-up call requests and set up automatic rings in system.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
Front Desk Nigh Auditor
Doubletree Hilton
10.2018 - 04.2021
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
General - General Studies
Mira Costa High School
Manhattan Beach, CA09.1981
Skills
- Time Management
- Welcoming guests
- Customer Assistance
- Credit and cash payments
- Report Generation
- Data entry expertise
- Revenue monitoring
- Greeting guests
- Teamwork Attitude
- Payment Collection
- Hotel reservations
- Patience and Tolerance
- Front Desk Operations
- Resolving issues
- Guest Services
- Posting charges
- Safety and security procedures
- Supply Stocking
- Reservation handling
- Oral and written communications
- Daily transactions review
- Generating Reports
- Account Balancing
- Professionalism and Discretion
- Wake-up calls
- Inventory Oversight
- Charge posting
- Problem-Solving
- Effective Planning
- Attention to Detail
- Multitasking
- Reliability
- Computer Skills
- Active Listening
- Cash Handling
Timeline
Front Desk Night Auditor
The Hills Hotel
05.2021 - 06.2022
Front Desk Nigh Auditor
Doubletree Hilton
10.2018 - 04.2021
General - General Studies
Mira Costa High School