Jill Gerstung
Franklinville,NY
Summary
Dynamic and goal-oriented professional with extensive experience in customer service at Baylor Scott and White Hospital. Proven ability to enhance client satisfaction through effective communication and problem-solving skills. Recognized for maintaining organized inventory and displays, ensuring product availability, and fostering positive customer relationships in fast-paced environments. Reliable and punctual team player dedicated to excellence.
Overview
26
26
years of professional experience
Work History
Sales Associate
Bath and Body Works, Limited Brands
10.2024 - 02.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized displays and inventory to ensure product availability and visibility.
- Processed transactions accurately using point-of-sale systems to facilitate efficient checkout.
- Monitored stock levels and reported shortages to management for timely replenishment.
- Engaged with customers by providing personalized recommendations based on preferences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Patient Service Specialist
Baylor Scott & White Memorial Hospital
08.2009 - 07.2024
- Assisted patients with appointment scheduling and inquiries to enhance service delivery.
- Maintained accurate patient records using electronic health record systems to ensure data integrity.
- Communicated effectively with healthcare providers to facilitate seamless patient care coordination.
- Managed patient check-in and check-out processes to optimize operational efficiency.
- Resolved patient concerns promptly, fostering a positive experience and improving satisfaction levels.
- Collaborated with team members to streamline office procedures and improve workflow efficiency.
- Adapted quickly to changing priorities in a fast-paced environment while maintaining professionalism.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Built Doctors Books
Receptionist
Texas Hydraulics
05.2004 - 03.2009
- Responded to incoming calls, directing inquiries to appropriate departments efficiently.
- Maintained organized filing systems for client records and correspondence.
- Assisted in preparing meeting rooms, ensuring optimal setup for presentations.
- Worked in Shipping and Receiving Department
- Managed Maintenance Department, assisting with maintenance request
- Worked in Safety Department
Veterinary Assistant
Temple Veterinary Hospital
08.1999 - 04.2004
- Assisted veterinarians during examinations and procedures, ensuring animal comfort and compliance with protocols.
- Administered medications and vaccinations according to treatment plans, tracking patient progress effectively.
- Monitored vital signs and behavior of animals pre- and post-surgery, reporting changes to veterinary team promptly.
- Educated pet owners on proper care techniques, enhancing client relationships and promoting preventive health measures.
- Managed inventory of medical supplies, implementing efficient ordering systems to reduce costs and waste.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Education
Associate of Applied Science - Radiologic Technology
Monroe Community College
Rochester, NY09-1995
Associate of Arts - General Studies
Monroe Community College
Rochester, NY01-1994
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Cash handling
- Verbal/written communication
- Client service
- Conflict resolution
- Meeting deadlines
- Professional demeanor
- Task prioritization
- Excellent communication skills
- Positive and professional
Timeline
Sales Associate
Bath and Body Works, Limited Brands
10.2024 - 02.2025
Patient Service Specialist
Baylor Scott & White Memorial Hospital
08.2009 - 07.2024
Receptionist
Texas Hydraulics
05.2004 - 03.2009
Veterinary Assistant
Temple Veterinary Hospital
08.1999 - 04.2004
Associate of Applied Science - Radiologic Technology
Monroe Community College
Associate of Arts - General Studies
Monroe Community College
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