Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jill Gerstung

Franklinville,NY

Summary

Compassionate Patient Service Specialist known for high productivity and efficient task completion. Possess specialized skills in patient registration, appointment scheduling, and medical billing. Excel in communication, empathy, and problem-solving to enhance patient experience and support healthcare team effectiveness.

Flexible hard worker ready to learn and contribute to team success.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.

Highly skilled Patient Service Specialist with relevant experience in healthcare administration, patient relations and appointment scheduling. Strengths include superior communication skills, proficiency in electronic health record systems, and ability to effectively multitask. Previous roles have demonstrated commitment to improving patient satisfaction and streamlining office operations for efficient workflow.

Overview

25
25
years of professional experience

Work History

Patient Service Specialist

Baylor Scott & White Medical Center
Temple, Texas
08.2009 - 07.2024
  • Greeted patients upon arrival and verified patient information.
  • Provided assistance with completing paperwork, such as insurance forms and medical history.
  • Answered incoming calls and responded to inquiries in a timely manner.
  • Build doctors books
  • Check in and check out patients and schedule next appointments

Safety Coordinator

Texas Hydraulics
Temple, Texas
05.2004 - 03.2009
  • Developed and implemented safety policies and procedures to ensure compliance with federal regulations.
  • Conducted regular safety meetings, orientations and training sessions for employees.
  • Performed daily workplace inspections to identify potential hazards and corrective action plans.

Veterinary Technician

Temple Veterinary Hospital Of Temple
Temple, Texas
08.1999 - 04.2004
  • Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
  • Provided postoperative care for animals recovering from surgery including providing pain management treatments.
  • Collected samples of bodily fluids to analyze for parasites or other diseases.
  • Educated clients on proper animal nutrition and preventive health care techniques.

Education

Associate of Applied Science - Radiologic Technology

Monroe Community College
05-1997

Associate of Arts - General Studies

Monroe Community College
12-1995

Skills

  • Insurance Verification
  • Appointment Scheduling
  • Registration and Admissions
  • Post-Discharge Care Coordination
  • Scheduling Diagnostic Procedures
  • Training Coordination
  • Insurance company knowledgeable
  • Pre-Admission Requests
  • Financial Procedures Adherence
  • Work Quality Evaluation
  • Multitasking and Organization
  • Customer Service
  • Patient Education
  • Medical Billing
  • Flexible Schedule
  • Regulatory Compliance
  • Phone and Email Etiquette
  • Insurance Billing
  • Medical Terminology
  • Referral Coordination
  • Patient Registration
  • Information Collection
  • Process Improvement

Timeline

Patient Service Specialist

Baylor Scott & White Medical Center
08.2009 - 07.2024

Safety Coordinator

Texas Hydraulics
05.2004 - 03.2009

Veterinary Technician

Temple Veterinary Hospital Of Temple
08.1999 - 04.2004

Associate of Applied Science - Radiologic Technology

Monroe Community College

Associate of Arts - General Studies

Monroe Community College
Jill Gerstung