Jill Giles
Tallahassee,FL
Summary
Professional account representative with proven track record in client management and relationship building. Skilled in strategic planning, communication, and negotiation, ensuring client satisfaction and business growth. Strong focus on team collaboration and adaptability, delivering consistent results in dynamic environments. Known for reliability and proactive approach to meeting organizational goals.
Knowledgeable sales with extensive experience managing high-value client accounts and driving revenue growth. Successfully developed and maintained strong client relationships, resulting in enhanced customer satisfaction and retention. Demonstrated expertise in strategic account planning and negotiation, along with excellent communication skills.
Results-driven professional with strong background in managing client portfolios and delivering exceptional customer service. Proven ability to build and maintain long-term client relationships while effectively collaborating with team members to achieve company goals. Recognized for adaptability and results-oriented approach, with strong skills in account management and strategic planning.
Experienced with managing high-profile client accounts and fostering strong client relationships. Utilizes strategic planning and negotiation skills to drive customer satisfaction and retention. Track record of achieving account growth through effective communication and proactive problem-solving.
Overview
28
28
years of professional experience
Work History
Executive Account Representative/Manager
Elite Premier Nursing Services
04.2024 - Current
- Meet with referral sources to educate on home healthcare services
- Assist the clinical team with coordination of care
- Meet with families and clinical specialist to discuss appropriate care plan
- Manage all marketing and networking events
- Responsible for territory growth
- Responsible for budget control
- Oversee all sales and marketing efforts
- Identified new business opportunities by conducting market research and analyzing industry trends.
- Acted as a trusted advisor to clients, offering expert guidance on best practices and potential opportunities for further collaboration and partnership.
- Fostered a high-performing team culture by setting clear expectations, providing regular feedback, and celebrating shared successes.
- Developed and maintained comprehensive knowledge of competitors'' offerings, enabling proactive adjustments to sales strategies as needed.
- Maintained a deep understanding of industry regulations, ensuring all activities were conducted in compliance with relevant policies and procedures.
- Implemented process improvements that streamlined workflows within the account management team, enhancing efficiency and productivity levels for all members involved.
- Leveraged advanced analytical tools to monitor account performance over time, identifying trends that informed strategic decision-making processes.
- Provided ongoing training and support to junior team members, fostering a culture of continuous learning and professional development.
Administrator
Synergy Homecare
01.2020 - 03.2024
- Monitor the department's budget and prepare accurate reports about findings
- Oversee all recruiting efforts as well as monitor each candidate's compliance with AHCA
- Develop work schedules and monitor scheduling process for all employees
- Oversee all marketing efforts within the community
- Complete all new client assessments and onboarding
- Continuous client follow-up and spot visits to ensure the company is providing quality care as well as monitor the consistency and performance of the team
- Identify new service lines to maintain a competitive advantage within the community
- Coordinate overall strategies in conjunction with the owners
- Ensure all departments are in compliance with all state laws
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Co-Founder
FMCC and Green Palms Health and Wellness
02.2015 - 01.2020
- Oversaw growth, financial stability, marketing, vendor and participant experience and volunteer program
- Identified speakers and educational opportunities
- Attended annual events to promote event and clinic within industry
- Met with state legislators to advocate for industry
- Oversaw all ticket sales
- Identified national and international speakers to offer expert education
- Oversaw all public relations such as podcast, media interviews, print and advertisement and media development
- Oversaw expedition hall and vendor sales
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Secured lucrative partnerships by establishing strong relationships with key industry players.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Grew the customer base through targeted outreach and networking events.
- Established foundational processes for business operations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Streamlined operational processes for improved efficiency and cost reduction.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Provided strategic direction for product development, resulting in high-quality offerings that resonated with customers'' needs and preferences.
Regional Vice President of Marketing
Vital Care
01.2010 - 01.2015
- Responsible for several territories throughout Florida
- Oversaw a sales and marketing team of 24
- Managed all sales goals and sales representative growth
- Responsible for territory growth and development
- Planned and implemented marketing events designed to bring name recognition as well as merge current and new relationships with referral sources
- Monitor the market and competitors to identify opportunity within the industry and maintain the competitive advantage
- Oversaw all new territory assignments and worked with operations to develop start-up locations in new areas
- Led a team of district managers, ensuring consistent communication and collaboration for overall business success.
- Managed financial performance by setting budgets, monitoring expenses, and identifying areas for improvement.
- Increased regional sales by developing and implementing strategic sales plans.
- Negotiated strategic partnerships with vendors to secure favorable terms and pricing for products or services.
- Directed hiring and development of 5 management staff to drive improvements to the southeast.
- Strengthened relationships with key clients by providing exceptional customer service and support.
- . Facilitated organizational change management efforts as needed to adapt quickly to shifting market dynamics or customer preferences.
- Expanded the company''s presence in new territories, establishing valuable partnerships and increasing market penetration
Regional Vice President of Marketing
Alliance Care
03.2005 - 01.2010
- Oversaw sales and marketing teams throughout Florida, Chicago, Houston, Dallas and Atlanta
- Managed all sales and marketing budgets
- Oversaw all sales representative's performance plans
- Conducted field visits in assigned territories and implemented growth plans designed to increase territory revenue
- Managed all recruiting within assigned territories
- Worked closely with operations to develop start-up territories
- Led a team of district managers, ensuring consistent communication and collaboration for overall business success.
- Managed financial performance by setting budgets, monitoring expenses, and identifying areas for improvement.
- Increased regional sales by developing and implementing strategic sales plans.
- Negotiated strategic partnerships with vendors to secure favorable terms and pricing for products or services.
- Directed hiring and development of 42 management staff to drive improvements to southeast.
- Strengthened relationships with key clients by providing exceptional customer service and support.
- . Facilitated organizational change management efforts as needed to adapt quickly to shifting market dynamics or customer preferences.
Sales Representative and Regional Sales Manager
Rotech Respiratory
02.1997 - 03.2005
- Managed the Fort Myers territory for two years while meeting and exceeding all sales and operational goals
- Awarded top sales representative for two consecutive years and promoted to Regional Sales Manager where I led the region to the top performers in the US
- Worked with Operations Director to increase sales growth
- Mentored, trained and developed new and existing sales representatives
- Coordinated territory visits to assist with territory growth and mentor sales representative
- Oversaw sales and marketing budget
- Coordinated all marketing events designed to increase name recognition and branding
- Assisted with coordination of all marketing collateral
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Education
Occupational Therapy
University of North Carolina at Charlotte
Bachelor of Science -
Bridgewater College and James Madison School of Music
01.1994
Skills
- Budget planning
- CRM software
- Management
- Territory development
- Program development
- Medical sales
- Negotiation
- Media relations
- Event planning
- SEO
- Forecasting
- Data-driven decision making
- Sales team leadership
- Decision-making
- Relationship building
- Business development and planning
- Sales presentations
- Product knowledge
Timeline
Executive Account Representative/Manager
Elite Premier Nursing Services
04.2024 - Current
Administrator
Synergy Homecare
01.2020 - 03.2024
Co-Founder
FMCC and Green Palms Health and Wellness
02.2015 - 01.2020
Regional Vice President of Marketing
Vital Care
01.2010 - 01.2015
Regional Vice President of Marketing
Alliance Care
03.2005 - 01.2010
Sales Representative and Regional Sales Manager
Rotech Respiratory
02.1997 - 03.2005
Bachelor of Science -
Bridgewater College and James Madison School of Music
Occupational Therapy
University of North Carolina at Charlotte
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