Jill Giroux
Scarborough,ME
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
22
22
years of professional experience
Work History
Medical Receptionist/ Medical Assistant
Seacoast Foot & Ankle Center
02.2003 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Education
Scarborough High School
Dental Career Institute
Portland, MESkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- EMR / EHR
Timeline
Medical Receptionist/ Medical Assistant
Seacoast Foot & Ankle Center
02.2003 - Current
Scarborough High School
Dental Career Institute
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