Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jill Goins

Alexander City

Summary

Seasoned Logistics Manager with a proven track record at Wellborn Forest Products, enhancing operational efficiency and customer satisfaction through expert inventory and supply chain management. Skilled in regulatory compliance and effective communication, I excel in developing strategies that significantly improve processes, demonstrating a commitment to excellence and team leadership.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Logistics Manager

Wellborn Forest Products
Alexander City
05.2021 - Current
  • Maintained high standards of internal and external customer service.
  • Maintained relationships with key stakeholders like customers, suppliers, distributors.
  • Implemented cost-saving measures such as route optimization for shipments.
  • Consistently met company and department objectives within budget and time constraints.
  • Coordinated daily processes for merchandise storage, packaging, and shipment.
  • Directed daily logistics workflows, ensuring efficiency and coordination.
  • Managed teams taking care of product receiving, storage and shipping.
  • Directed warehouse team for correct materials and products handling.
  • Executed on-the-job training initiatives to enhance employee skillsets.
  • Ensured compliance with government regulations related to freight forwarding activities.
  • Developed and managed logistics strategies to improve the efficiency of operations.
  • Worked collaboratively with customers and staff at various levels.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Assigned tasks and projects to team members based on their experience level and skillset.
  • Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
  • Resolved customer complaints related to shipping issues or delays in transit times.
  • Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Identified needs of customers promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.

Shipping Supervisor

Cabinetworks Group
Culver
10.2012 - 04.2021
  • Reported employee time, job expenses and inspections results in work records.
  • Developed inventory control systems to track incoming and outgoing shipments.
  • Resolved customer complaints related to shipment discrepancies or delays in a timely manner.
  • Enforced safety measures for truck loading operations.
  • Directed and managed shipping team staff, delivering continuous training to improve employees' skills.
  • Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Provided training to new employees on the proper operation of packaging, loading, and safety protocols.
  • Promoted safe working conditions by monitoring safety policies and procedures.
  • Checked loaded materials compared to work orders for correctness.
  • Monitored staff performance to ensure compliance with company policies and procedures regarding packaging, labeling, and shipping deadlines.
  • Assisted in developing strategies for improving efficiency within the shipping department.
  • Oversaw daily operations within the shipping department including assigning tasks, setting deadlines, resolving conflicts.
  • Performed regular inspections of warehouse areas to identify potential hazards or issues requiring corrective action.
  • Supervised shipping personnel to ensure efficient and accurate completion of tasks.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.

Education

High School Diploma -

Culver Academies
Culver, IN
06-2007

Some College (No Degree) - Business Administration And Management

Southern New Hampshire University
Hooksett, NH

Skills

  • Inventory management
  • Route optimization
  • Supply chain management
  • Budget management
  • Regulatory compliance
  • Data analysis
  • Customer service
  • Process improvement
  • Employee training
  • Effective communication
  • Transportation management systems
  • Logistics oversight
  • Shipping and receiving operations
  • Client relationship management

Certification

  • 5S Lean Certification
  • Project Management Certification

References

References available upon request.

Timeline

Logistics Manager

Wellborn Forest Products
05.2021 - Current

Shipping Supervisor

Cabinetworks Group
10.2012 - 04.2021
  • 5S Lean Certification
  • Project Management Certification

High School Diploma -

Culver Academies

Some College (No Degree) - Business Administration And Management

Southern New Hampshire University
Jill Goins