Jill Goins
Alexander City
Summary
Seasoned Logistics Manager with a proven track record at Wellborn Forest Products, enhancing operational efficiency and customer satisfaction through expert inventory and supply chain management. Skilled in regulatory compliance and effective communication, I excel in developing strategies that significantly improve processes, demonstrating a commitment to excellence and team leadership.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Logistics Manager
Wellborn Forest Products
Alexander City
05.2021 - Current
- Maintained high standards of internal and external customer service.
- Maintained relationships with key stakeholders like customers, suppliers, distributors.
- Implemented cost-saving measures such as route optimization for shipments.
- Consistently met company and department objectives within budget and time constraints.
- Coordinated daily processes for merchandise storage, packaging, and shipment.
- Directed daily logistics workflows, ensuring efficiency and coordination.
- Managed teams taking care of product receiving, storage and shipping.
- Directed warehouse team for correct materials and products handling.
- Executed on-the-job training initiatives to enhance employee skillsets.
- Ensured compliance with government regulations related to freight forwarding activities.
- Developed and managed logistics strategies to improve the efficiency of operations.
- Worked collaboratively with customers and staff at various levels.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Assigned tasks and projects to team members based on their experience level and skillset.
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
- Resolved customer complaints related to shipping issues or delays in transit times.
- Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
Shipping Supervisor
Cabinetworks Group
Culver
10.2012 - 04.2021
- Reported employee time, job expenses and inspections results in work records.
- Developed inventory control systems to track incoming and outgoing shipments.
- Resolved customer complaints related to shipment discrepancies or delays in a timely manner.
- Enforced safety measures for truck loading operations.
- Directed and managed shipping team staff, delivering continuous training to improve employees' skills.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
- Informed upper management or department heads of items loaded or problems encountered.
- Provided training to new employees on the proper operation of packaging, loading, and safety protocols.
- Promoted safe working conditions by monitoring safety policies and procedures.
- Checked loaded materials compared to work orders for correctness.
- Monitored staff performance to ensure compliance with company policies and procedures regarding packaging, labeling, and shipping deadlines.
- Assisted in developing strategies for improving efficiency within the shipping department.
- Oversaw daily operations within the shipping department including assigning tasks, setting deadlines, resolving conflicts.
- Performed regular inspections of warehouse areas to identify potential hazards or issues requiring corrective action.
- Supervised shipping personnel to ensure efficient and accurate completion of tasks.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Culver Academies
Culver, IN06-2007
Some College (No Degree) - Business Administration And Management
Southern New Hampshire University
Hooksett, NHSkills
- Inventory management
- Route optimization
- Supply chain management
- Budget management
- Regulatory compliance
- Data analysis
- Customer service
- Process improvement
- Employee training
- Effective communication
- Transportation management systems
- Logistics oversight
- Shipping and receiving operations
- Client relationship management
Certification
- 5S Lean Certification
- Project Management Certification
References
References available upon request.
Timeline
Logistics Manager
Wellborn Forest Products
05.2021 - Current
Shipping Supervisor
Cabinetworks Group
10.2012 - 04.2021
- 5S Lean Certification
- Project Management Certification
High School Diploma -
Culver Academies
Some College (No Degree) - Business Administration And Management
Southern New Hampshire University
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