Jill Goodwin

• Processed monthly and weekly coupon, voucher and promotional discount billings for multiple product distributors.
• Updated physical records and digital files to maintain current, accurate and compliant distributor documentation and billings history.
• Entered, processed and invoiced product orders for distributors, working closely with the Operations Manager to ensure accurate product fulfillment and shipment dates.
• Investigated and resolved distributor accounting, service and delivery concerns.
• Established and maintained customer and vendor accounts to ensure accurate pricing, shipment and billing information.
• Processed payments on local customer and distributor accounts and made any cash or checks ready for deposit into bank.
• Updated spreadsheets and databases to track and report on sales, warehouse and shipping data.
• Processed invoices and expenses to facilitate on-time payment and keep accurate inventory numbers of product in warehouse.
• Maintained office store front and back stock by taking monthly inventory, restocking product and assisting in placing orders to maintain adequate stock levels.
• Greeted incoming visitors and store customers professionally and provided friendly, knowledgeable assistance and cash sale experience.
• Reconciled daily cash sales report with bank deposit, investigated any variances and corrected errors to resolve discrepancies.
• Prepared samples and product for shipment, pickup and courier services for prompt delivery to customers and off site staff members.
• Seamlessly interacted with colleagues to plan and complete special projects.
• Answered multi-line phone system, routing calls, delivering messages to staff and answering customer questions.
• Performed administrative and clerical duties such as word processing, data entry, faxing and copying.

• Oversaw all activities regarding maintenance, leasing and resident services for single apartment community, totaling 184 units and three staff members.
• Set monthly rental goals for leasing staff and managed monthly resident renewals to ensure maximum
  occupancy.
• Collected and posted resident rent on a timely basis, adhering to the company’s rent collection policies,
  while maintaining consistent collection procedures to meet NOI requirements
• Assisted with the completion of the annual budget and managed monthly expenses to stay within
  projections, keeping operating expenses to a minimum based on income growth.
• Processed invoices for timely payment with accounts payable calendar.
• Planned and conducted weekly staff meeting to ensure open communication between maintenance and
  leasing personnel, provide company information and address any training or property improvements
  needed.
• Updated unit availability sheets and apartment turn schedule weekly for both leasing and maintenance
  staff.
• Planned monthly resident events and developed marketing materials to advertise and boost resident
  attendance.
• Submitted bi-weekly payroll, approving any overtime and maintenance on-call hours.
• Marketed properties and unit availability to social media outlets, including Facebook and Instagram and
  posted floor plans to online rental sites such as Craigslist and Apartments.com.
• Conducted weekly inspections of any vacant apartment units and property grounds to ensure show
  quality.
• Produced weekly market reports to provide leasing staff and asset manager with insight into
  competitor pricing, concessions, amenities and marketing efforts to ensure properties remain at the
  forefront of the apartment rental market.
• Met with and took calls from prospective residents to ascertain their housing needs and conducted
  tours of the communities while using sales techniques to close the sale and secure a lease.
• Processed rental applications and paperwork for move-in and communicated monetary and lease
  obligations to future residents to provide a positive rental and living experience.
• Scheduled meetings with vendors to discuss bids for capital improvements and submitted all estimates for
  approval, setting project completion start and end dates to ensure work would get done in a timely manner according to standards set with asset manager.
• Completed other various duties and special projects as needed or required.

(Leasing Consultant, March, 2016 – August, 2017)

• All activities performed same as above regarding maintenance, leasing and resident services for two apartment communities and three duplexes, totaling 254 units and five staff members.

(PT Sales Associate, August, 2013 – November, 2014)

• Managed inventory control, cash control and store opening and closing procedures.
• Completed point of sale opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective stock rotation.
• Coached sales associates in product specifications, sales incentives and selling techniques.
• Set individual and team goals to meet and exceed daily sales segment requirements.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Approved regular payroll submissions for employees.
• Rotated merchandise and displays to feature new products and promotions.
• Planned and executed sales floor staging events and ensured all props, marketing material and products
  were up to or above brand standards while maintaining company time standards.
• Supervised guests at front counter, answering questions regarding products.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Upheld and communicated store programs and standards to employees for optimal quality, safety and cleanliness.
• Scheduled and led store meetings as planned corporate for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Analyzed and interpreted store trends to facilitate planning.

• Managed active and non-active accounts in sales territory with weekly phone calls and emails.
• Worked with clients and graphic artists to develop attention grabbing and engaging advertising content to promote business and/or promotions.
• Developed and improved classified advertising sales strategies.
• Directed team of three classified advertising and customer service professionals
• Determined sales incentives and managed goals for classified advertising.
• Assisted in development, testing and training of new classified sales incentive opportunities.
• Coordinated and executed multiple sales calling projects.
• Managed and assisted in the development of internet employment program to better serve advertising clients and prospective employees of those clients.
• Assisted publisher in the planning and execution of a senior educational and entertainment event.
• Managed event booths to promote advertising products as well as subscription products for the
  newspaper.