Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jill Gray

Norman,OK

Summary

Experienced professional with a strong track record in optimizing business operations. Proficient in budget administration, staff training, and procedural monitoring to enhance efficiency and align objectives with operational needs. Demonstrates expertise in inventory management, loss prevention, and vendor negotiations.

Overview

24
24
years of professional experience

Work History

National Account Coordinator, Accounts Receivable

Ferrellgas
Norman, OK
01.2019 - 05.2025
  • Negotiated terms with suppliers and vendors in order to secure favorable prices for goods and services being sold.
  • Created reports for internal use on the performance of national accounts.
  • Developed and maintained relationships with national accounts to ensure customer satisfaction.
  • Monitored order processing activities and ensured timely delivery of goods or services to customers.
  • Generated periodic reports detailing sales volume, revenue generated by each account.
  • Set up and updated customer accounts to facilitate smooth purchases.
  • Pro-actively identified and solved complex problems impacting sales and business direction.
  • Connected with current customers to assess satisfaction, determine needs, and offer new services.
  • Provided support for sales representatives in responding to customer inquiries and resolving customer service issues.

Assistant Director

Middle Earth Child Development
Norman, OK
01.2013 - 01.2017
  • Primary responsibilities included day to day office and staff management.
  • I maintained all financial records including payroll, taxes, accounts payable and accounts receivable.
  • Sales responsibilities included recruitment through social media, conducting site visits, responding to online and telephone enrollment inquiries and routinely following up on potential leads.
  • Created annual budget and monthly forecasts for the Board of Directors.
  • Participated in monthly Board Meetings and worked closely with Director on achieving goals.

Team Lead

Target
Norman, OK
01.2012 - 01.2013
  • Departmental working supervisor responsible for staff training, scheduling, inventory control, procurement and implementing brand marketing, strategies and promotions.
  • Primary store placement was as lead for the in-store Starbucks operation.
  • I worked directly with District Starbucks Manager to ensure all standards of operations were fully implemented and maintained.
  • I conducted interviews and employee reviews for multiple departments within the store.
  • Recognized as Target Excellent Team Lead for store 2220 in December 2012.

Banquet and Catering Manager

Marriott / NCED
Norman, OK
01.2001 - 01.2012
  • Department manager duties included comprehensive event planning, event execution and billing.
  • I was responsible for interviewing, hiring, and managing a staff of up to 40.
  • I conducted trainings and processed payroll.
  • I participated in departmental budget creation, made all purchases and reported on monthly financials and forecasts for department.
  • I worked directly with clients during the sales process, planning phase and post event follow up.
  • Received Marriott Service Excellence Award on four occasions for outstanding customer service 2009-2011.

Assistant Food and Beverage Director

Ranchers Club
Stillwater, OK
01.2005 - 01.2006
  • Assisted with the opening of the new restaurant following renovations to pre-existing restaurant in the Student Union Building of Oklahoma State University.
  • I partnered with OSU HRAD program instructors to teach current students hands on operations of a fully operational fine dining atmosphere.
  • I procured all wine for restaurant and OSU Alumni members.

Education

Bachelor of Science - HOSPITALITY MANAGEMENT

OKLAHOMA STATE UNIVERSITY
Stillwater
05-1998

Skills

  • Account management
  • Customer relationship management
  • Order processing
  • Data analysis
  • Financial reporting
  • Sales forecasting
  • Problem solving
  • Negotiation strategies
  • Team collaboration
  • Effective communication
  • Financial acumen
  • Salesforce expertise
  • Logistics coordination
  • Multitasking capacity
  • Decision-making
  • Time management abilities
  • Pricing strategy
  • Report generation
  • CRM software proficiency
  • Microsoft Office and Outlook proficiency
  • Financial analysis
  • Data reporting
  • Employee training
  • Team building
  • Conflict resolution
  • Team management
  • Organization
  • Data entry
  • Analytical and critical thinking

Accomplishments

  • Ferrellgas Flame Award recipient for excellent customer service 2023 & 2022
  • Target Excellent Team Leader recognition 2012
  • Marriott Service Excellence Award, 4 time recipient 2009-2011

Timeline

National Account Coordinator, Accounts Receivable

Ferrellgas
01.2019 - 05.2025

Assistant Director

Middle Earth Child Development
01.2013 - 01.2017

Team Lead

Target
01.2012 - 01.2013

Assistant Food and Beverage Director

Ranchers Club
01.2005 - 01.2006

Banquet and Catering Manager

Marriott / NCED
01.2001 - 01.2012

Bachelor of Science - HOSPITALITY MANAGEMENT

OKLAHOMA STATE UNIVERSITY

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Jill Gray