- Outdoor Recreation
- Music
- Kayaking
- Team Sports
- Personal Development and Self-Improvement
Jill Gray Leland
Steep Falls,ME
Summary
Experienced Case Management professional with strong background in long-term disability cases. Adept at navigating complex regulations, ensuring compliance, and maintaining detailed documentation. Known for collaborative approach and adaptability in dynamic environments, consistently delivering impactful results. Skilled in client advocacy and effective communication.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
20
20
years of professional experience
Work History
Long Term Disability Case Manager II
The Guardian Life Insurance Company
10.2021 - Current
- Assisted clients in understanding long-term disability benefits and processes.
- Collaborated with healthcare providers to gather necessary medical documentation for claims.
- Conducted initial assessments of client eligibility for long-term disability programs.
- Maintained accurate client records and case notes in compliance with regulatory standards.
- Communicated effectively with clients regarding claim status and next steps in the process.
- Maintained accurate records of case management activities, ensuring comprehensive documentation for future reference and audit purposes.
- Enhanced client satisfaction by efficiently managing long-term disability cases and providing timely updates.
- Exceeded performance metrics by consistently resolving cases within designated timelines while maintaining high levels of client satisfaction.
Long Term Disability Case Manager II
The Hartford Insurance Group
10.2019 - 10.2021
- Supported the development of individualized action plans for clients based on their needs.
- Participated in training sessions to enhance knowledge of disability policies and procedures.
- Conducted comprehensive case evaluations to make informed decisions on claim approvals or denials, ensuring compliance with policy guidelines.
- Managed sensitive client information with utmost confidentiality, adhering to data protection regulations and maintaining a professional demeanor.
- Optimized caseload management by prioritizing tasks and implementing organizational strategies to ensure timely resolution of claims.
Deposit Operations Specialist II
Gorham Savings Bank
08.2005 - 10.2019
- Processed and reconciled daily deposit transactions to ensure accuracy and compliance.
- Collaborated with cross-functional teams to enhance operational efficiency and streamline workflows.
- Led training sessions for new hires on deposit processing systems and bank policies.
- Implemented process improvements that reduced transaction errors and enhanced customer satisfaction.
- Ensured adherence to regulatory standards through regular audits of deposit operations processes.
- Developed comprehensive procedural documentation for deposit operations processes to maintain consistency and accuracy across the organization.
- Processed levies, bankruptcy, and garnishment requests.
- Managed daily deposit operations tasks, ensuring accurate and timely completion of all transactions.
- Implemented risk management strategies within deposit operations to minimize potential losses due to fraud or errors.
- Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
Education
No Degree - Undeclared
University of Southern Maine,
Gorham, MEHigh School Diploma -
Dirigo High School
Dixfield06-1988
Skills
- Proficient in task organization
- Skilled in documentation management
- Effective team collaboration
- Analytical problem-solving
- Prioritization and scheduling
- Strong attention to detail
- Proficient in handling multiple tasks
- Proficient in organization techniques
- Adaptability to change
- Commitment to professional standards
Interests
Timeline
Long Term Disability Case Manager II
The Guardian Life Insurance Company
10.2021 - Current
Long Term Disability Case Manager II
The Hartford Insurance Group
10.2019 - 10.2021
Deposit Operations Specialist II
Gorham Savings Bank
08.2005 - 10.2019
No Degree - Undeclared
University of Southern Maine,
High School Diploma -
Dirigo High School
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