Jill Gustave
Wayne,PA
Summary
Forward-Thinking Executive Assistant accomplished in supporting company leaders through effective management of busy schedules and project organization. Delivered high productivity and efficient task completion by specializing in calendar management, travel arrangements, and report preparation. Focused on enhancing operations and communication within fast-paced environments.
Overview
28
28
years of professional experience
Work History
Executive Assistant Team Lead
BNP Paribas
Chesterbrook, Pennsylvania
10.2023 - 10.2026
- Provided direct, dedicated support to six Managing Directors and Exco - internal Priority Clients.
- Coordinated complex executive calendars across BNP Paribas internal priority clients and international colleagues.
- Made international and domestic travel arrangements providing executives with seamless, travel policy approved business trips.
- Reviewed and approved out-of-policy travel and expense requests to maintain compliance and support leadership needs.
- Reconciled and prepared extensive expense reimbursements for internal priority clients.
- Co-managed 28 administrative assistants on the Platform Services Team to ensure seamless daily operations for Global Markets and Global Banking.
- Managed interviewing, hiring, and training process for new joiners of the Platform Services Team.
- Assigned all offboardings for departing employees across the Americas.
- Arranged cross-functional meetings with internal and external partners.
- Maintained Bank confidence and protected business operations by keeping sensitive information confidential.
- Reviewed all of ExCo corporate credit card transactions and prepared respective monthly Corporate Credit Card Anti-fraud Reports.
Office Manager
Carlino's Specialty Foods Inc
West Chester, Pennsylvania
08.2022 - 11.2023
- Managed daily office operations for Carlino’s Specialty Foods support team.
- Coordinated scheduling, calendars, and meeting rooms for store and office staff.
- Processed invoices, purchase orders, and vendor paperwork for specialty food supplies.
- Coordinated catering requests to ensure timely and successful events.
Executive Assistant
Kencrest Services
Blue Bell, Pennsylvania
08.2022 - 10.2023
- Provided direct support to CFO.
- Led team of Administrative Assistants to streamline administrative functions.
- Developed agendas for Board meetings to ensure focused discussions.
- Documented minutes for all Board meetings to maintain accurate records.
- Prepared expense reports for reimbursement.
- Procured necessary office supplies to ensure efficient operations.
Student Success Advisor
Eastern University
St. Davids, PA
08.2016 - 07.2021
- Managed caseload of 400+ students.
- Advised Eastern University students on academic plans and degree requirements.
- Provided consultation for course selection.
- Reviewed registration issues and guided students through course selection.
- Facilitated referrals for student support services.
- Referred Eastern University students to campus resources and support services.
- Monitored student progress through Eastern University records and advising notes.
- Scheduled appointments and coordinated follow-up with students and faculty.
- Developed meaningful relationships with students through regular check-ins and one-on-one meetings.
- Counseled students on personal issues that may be affecting their academic performance.
- Provided guidance to students on utilizing campus resources, such as tutoring services and career counseling.
- Assisted students in developing academic goals and plans for achieving them.
- Coordinated with faculty members to develop and implement interventions for at-risk students.
- Supported retention efforts through outreach and proactive student communication.
- Maintained accurate advising documentation in student information systems.
- Collaborated with admissions, registrar, and faculty on student concerns.
- Coordinated all events for Student Success Team.
- Assisted with all commencement exercises.
- Provided assistance with financial aid applications and scholarship searches.
- Attended conferences or seminars related to best practices in higher education advising.
Owner/Operator/Manager
Brill’s Flowers
Ardmore, Pennsylvania
02.1999 - 08.2014
- Managed daily operations of business, including hiring and training staff.
- Directed daily business operations and staff coordination
- Hired, trained, and supervised employees
- Managed budgeting, invoicing, and expense tracking
- Oversaw budgeting and financial management.
- Developed policies and procedures for consistent operations
- Oversaw customer service and issue resolution
- Maintained relationships with existing clients by providing superior customer service.
- Handled compliance, permits, and recordkeeping
- Scheduled work assignments and maintained workflow
- Monitored inventory, purchasing, and vendor relations
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Identified new opportunities for growth, expansion, and diversification.
- Developed strategic plans to increase profitability and efficiency.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Implemented quality assurance processes to ensure product excellence.
- Analyzed market trends to identify new business opportunities.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Pottsgrove High School
Pottstown, PABachelor of Arts - Sociology
Temple University
Philadelphia, PASkills
- Executive support
- Executive calendaring
- Travel coordination
- Expense management
- Team management
- Hiring coordination
- Event management
- Meticulous attention to detail
Timeline
Executive Assistant Team Lead
BNP Paribas
10.2023 - 10.2026
Office Manager
Carlino's Specialty Foods Inc
08.2022 - 11.2023
Executive Assistant
Kencrest Services
08.2022 - 10.2023
Student Success Advisor
Eastern University
08.2016 - 07.2021
Owner/Operator/Manager
Brill’s Flowers
02.1999 - 08.2014
Pottsgrove High School
Bachelor of Arts - Sociology
Temple University