Jill Gutting
St Louis,MO
Summary
Dynamic professional with extensive experience at Enterprise Mobility, excelling in customer interaction and organizational skills. Proven track record in streamlining vehicle registration processes and training new employees. Proficient in Salesforce and adept at multitasking, ensuring timely and accurate service delivery while fostering strong collaborative relationships.
Overview
8
8
years of professional experience
Work History
License & Title Coordinator
Enterprise Mobility
12.2023 - 05.2025
- Learned the state of Arizona, in terms of licensing and titling and motor vehicle requirements and policies.
- Maintained standardized and efficient processes for vehicle registration, renewals, ad duplicates for registrations, titles, plates, etc., and other transactions.
- Served as a centralized resource for customers and other departments to view.
- Worked closely with Business Management, Initial Registration Coordinators and Title team.
- Maintained Arizona state page as a resource for other departments to view.
- Prepared necessary paperwork to send to DMV/licensing service for title and registration.
- Resource for any state-state related questions.
- Submitted invoices from DMV/licensing service for services rendered. Partnered with DMV/licensing service to ensure timely registration and renewal for vehicles.
- Demonstrated ownership and accountability.
- Trained new employees on the License & Title Coordinator position.
- Handled incoming mail, from FedEx, UPS and USPS, for Arizona.
- Held monthly meetings with Arizona team, Initial Registration Representative, Initial Registration Coordinator and DMV/licensing service, to update on any new processes or information.
Initial Registration Representative
Enterprise Mobility
09.2020 - 12.2023
- Gained experience on Manufacturer Statement of Origin (MSO) processing.
- Printed, signed, and gathered paperwork for MSO daily.
- Submitted Initial Registrations for Georgia, Hawaii, Michigan, Ohio, New York and managed Canada’s orders.
- Ordered duplicate MSO’s for Chrysler, Subaru and Audi.
- Fulfilled follow up expectations in the desired timeframe for duplicate MSO’s, MSO processing and Initial Registrations.
- Trained several new employees on MSO processing, Initial Registration and document fulfillment application.
- Worked document fulfillment application to make sure necessary documents were processed and set to the License & Title Coordinator.
- Sent plates and paperwork via FedEx to multiple dealers.
- Helped with Do Not Register files so they were up to date.
- Worked Salesforce Task to get documents that were requested.
- Assisted co-workers with their tasks while out of the office.
- Built strong relationships with people I worked with daily – Vehicle Acquisition Coordinators, Initial Registration Coordinators, License & Title Coordinators and Account Fleet Coordinators.
Human Resource Manager
Janitron
09.2018 - 08.2020
- Ran daily report, through Teleteam system, to be sure that territory managers were verifying for field employees attendance.
- Ran daily report, through Winteam system, to verify that clock in/outs were not missing for employee, sent request for missing clock in/outs to territory managers to verify with employee
- Sent overtime report to CEO and Operations Manager
- Interviewed 25+ resumes daily, scheduled potential candidates for orientation
- Ran orientation classes, discussed possible positions with potential candidates, ran background checks and made offer of positon
- Prepared new hire files, both paper and electronically, ensued that the new employee’s had necessary equipment to accomplish their job (ID badges, uniforms, paperwork, etc.)
- Worked on staffing throughout the day ans assisted with work tickets, backed –up administrative assistant when necessary
- Answered emails, phone and any correspondence that was presented
- Entered any absences, correspondence, disciplines, etc., in Winteam system
- Prepared necessary paperwork for Payroll
Client Relations Supervisor
Receivable Solutions
09.2017 - 08.2018
- Ensured that files from clients were processed FACS system on a daily basis
- Issued weekly audits for over 10 client facilities to insure that proper processes were done correctly according to company and client standards
- Managed client relations specialist attendance
- Advocated for representatives to ensure their needs were being met as an employee
- Issued payment for vendor invoices, tendered to client payment to RSi, issued refunds due to patient overpayment
- Processed incoming credit card payments from patients
- Placed office supply order on a weekly basis
- Resolved customer complaints and questions while serving as first point of contact
Education
High School Diploma -
Knoxville High School
Knoxville, IL06-1986
Skills
- Customer interaction skills
- Goal orientation
- Multitasking ability
- Organizational skills
- Collaboration and independence
- Proficiency in EDGE, Salesforce, VAULT, Content Search, Document Fulfillment Application, and Teams
Accomplishments
- Successfully completed 12 of 12 Certification Tests
- Promoted to License & Title Coordinator
- Received recognition for customer service, teamwork and attention to detail
- Updated Initial Registration training manual
- Produced a step by step process manual, for RSi, for all client relations specialists; keeping it updated as new processes were introduced
Timeline
License & Title Coordinator
Enterprise Mobility
12.2023 - 05.2025
Initial Registration Representative
Enterprise Mobility
09.2020 - 12.2023
Human Resource Manager
Janitron
09.2018 - 08.2020
Client Relations Supervisor
Receivable Solutions
09.2017 - 08.2018
High School Diploma -
Knoxville High School