Summary
Overview
Work History
Education
Skills
Timeline
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Jill Hagman-Baumgartner, LNHA

Cincinnati

Summary

Positive and effective Employee Experience Manager at Triple Creek Retirement, skilled in customer experience strategy and fostering teamwork. Successfully enhances employee retention through tailored coaching and engaging events. Proven ability to manage staff and resources effectively while ensuring compliance with policies and procedures, creating memorable experiences that elevate workplace culture.

Overview

9
9
years of professional experience

Work History

Employee Experience Manager

Triple Creek Retirement
12.2024 - Current
  • Aligns company objectives and goals through servant leadership by fostering a collaborative environment that prioritizes teamwork and collective success toward employee retention.
  • Establishes strong relationships with employees.
  • Conducts regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development through weekly employee engagement meetings.
  • Runs weekly payroll, onboarding, campus and employee events.
  • Execution of processes and programs established by the Employee Services and Payroll departments from recruitment to retirement.
  • Responsible for creating "wow" experiences for employees.

Administer In Training

Harrison Trail Health Campus
02.2024 - 12.2024

Learned day to day duties of the Executive Director in accordance with state, local and federal guidelines, standards, and regulations that govern long term care facilities to assure the highest degree of quality of care that can be provided to our residents at all times.

• Plan, develop, organize, implement, evaluate, and direct the health campus programs and activities under the guidance of the Executive Director.

Life Enrichment Coordinator

Senior Lifestyle
05.2016 - 02.2024
  • Established strong relationships with community partners to bring additional resources and opportunities to enrich the lives of residents.
  • Evaluated program effectiveness regularly, utilizing feedback from residents, families, and staff to make continuous improvements in programming offerings while planning the monthly calendar of events.
  • Enhanced resident engagement by organizing and implementing a diverse range of activities, events, and programs.
  • Championed diversity within programming offerings by creating inclusive events that celebrate a variety of cultures and traditions.
  • Maintained a monthly budget and exercised resourcefulness.
  • Managed staff and volunteers.

Education

Sociology

University of Detroit Mercy
Detroit, MI

Skills

  • Customer experience strategy
  • Policies and procedures adherence
  • Teamwork and collaboration
  • Staff education and training
  • Document and records management
  • Service standard and regulatory compliance
  • Comply with a budget
  • Administrative and office support

Timeline

Employee Experience Manager

Triple Creek Retirement
12.2024 - Current

Administer In Training

Harrison Trail Health Campus
02.2024 - 12.2024

Life Enrichment Coordinator

Senior Lifestyle
05.2016 - 02.2024

Sociology

University of Detroit Mercy