Jill Halpin
Las Vegas,NV
Summary
Dynamic and reliable professional with extensive experience in cash handling and exceptional customer service at Station Casinos. Proven ability to enhance customer satisfaction through effective complaint resolution and strong communication skills. Recognized for training new staff and maintaining accurate cash drawer balances, ensuring operational efficiency and financial integrity.
Overview
7
7
years of professional experience
Work History
Front End Cashier/ Rotation and Markdown Clerk
Smiths Food And Drug
11.2024 - Current
- Processed customer transactions efficiently using POS systems.
- Assisted in training new cashiers on checkout procedures and customer service standards.
- Collaborated with team members to enhance overall store operations and service quality.
- Implemented best practices for handling cash and credit transactions, ensuring compliance with company policies.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Maintained accurate cash drawer balances throughout shifts.
- Addressed customer inquiries and resolved complaints with professionalism.
Race and Sports Writer
Station Casinos
08.2024 - 11.2024
- Accurately write and pay for valid Race & Sports tickets.
- Provided exceptional customer service, addressing concerns promptly and professional.
- Operate wagering terminal and perform machine maintenance.
- Explain wagering information and answer questions.
- Transporting money to and from the Casino Cage, Distributing money to other team members, selling and cashing Race & Sports tickets, assisting guests with Kiosk operations and Cash handling.
Cage Cashier
Palms Casino
05.2024 - 08.2024
- Processed cash transactions accurately and efficiently for gaming and non-gaming services.
- Ensured compliance with cash handling policies and security procedures to mitigate risk.
- Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
- Maintained accurate daily records of cash flow and transactions in the system.
- Collaborated with team members to streamline checkout processes, improving operational efficiency.
- Conducted regular audits of cash drawers to ensure accuracy and accountability.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
Race and Sports Cashier & Writer
Station Casinos
01.2024 - 05.2024
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Provided exceptional customer service, addressing concerns promptly and professional.
- Trained new cashiers on new program.
- Monitored register performance, identifying and addressing discrepancies in cash drawer balances daily.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Operations Representative
Credit One
03.2022 - 01.2024
- Collaborated with team members to streamline operational workflows and enhance productivity.
- Provided exceptional customer service, addressing concerns promptly and professional.
- Assisted in training new employees on operational procedures and company policies.
- Participated in team meetings to discuss performance metrics and develop action plans for enhancements.
- Position processes a high volume of customer contacts via inbound telecommunications network
and mail. - Sorting letters and small packages in the department mail boxes, contacting employees that their package has arrived, reviewing and optimizing the mailroom processes where required.
Member Service Representative
Silver State Schools Credit Union
11.2021 - 02.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed member accounts, ensuring accuracy in billing and transactions.
- Collaborated with team members to improve service processes and enhance member satisfaction.
- Utilized CRM systems to track interactions and maintain detailed records of member communications.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Rural Mail Carrier
United States Post Office
11.2020 - 06.2021
- Delivered mail efficiently across designated rural routes, ensuring timely service to all residents.
- Managed and sorted incoming mail and packages, maintaining organization for optimal delivery schedules.
- Maintained accurate records of deliveries and collections, ensuring compliance with postal regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted regular vehicle inspections, ensuring safe operation and adherence to maintenance protocols.
- Collaborated with team members to streamline delivery processes and improve route efficiency.
Guest Service Ambassador-slots
Station Casinos
01.2019 - 02.2021
- Trained new staff on customer service protocols and company standards.
- Collaborated with team members to improve guest experience through feedback implementation.
- Developed strong relationships with regular guests, fostering loyalty and repeat visits.
- Provided friendly, efficient service internal and external guests on the casino floor.
- Responsible for slot floor, hand pay, minor machine repairs, currency and coin exchange and Players Club
sign-ups. - Properly implemented all Title 31 procedures and 10-key touch.
- Observed and safeguarded assets of the Company.
- Performed responsibilities in accordance with all Company standards, policies, and procedures.
- Responds to service calls via smart
device or radio to ensure prompt service to guests.
Education
Bachelor of Arts - Criminal Justice
University of Nevada, Las Vegas
Las Vegas, Nevada, NV08-2017
Skills
- Quick learner
- Strong work ethic
- Excellent customer service
- Patience and empathy
- Cash handling expertise
- Reliability and punctuality
- Professional appearance
- Handling complaints
- Cash management
- Accurate money counting
- Excellent oral and written communication skills
Timeline
Front End Cashier/ Rotation and Markdown Clerk
Smiths Food And Drug
11.2024 - Current
Race and Sports Writer
Station Casinos
08.2024 - 11.2024
Cage Cashier
Palms Casino
05.2024 - 08.2024
Race and Sports Cashier & Writer
Station Casinos
01.2024 - 05.2024
Operations Representative
Credit One
03.2022 - 01.2024
Member Service Representative
Silver State Schools Credit Union
11.2021 - 02.2022
Rural Mail Carrier
United States Post Office
11.2020 - 06.2021
Guest Service Ambassador-slots
Station Casinos
01.2019 - 02.2021
Bachelor of Arts - Criminal Justice
University of Nevada, Las Vegas