JILL HARRIS
Holiday
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service.
Overview
33
33
years of professional experience
Work History
HOMELESS OUTREACH CASEWORKER
METROPOLITAN MINISTRIES
06.2025 - Current
- Informed and supported business leaders through consistent communication and administrative support duties.
- Assessed client needs to develop tailored service plans for effective support.
- Facilitated communication between clients and service providers to enhance resource access.
- Coordinated case management activities to ensure timely follow-up on client progress.
- Analyzed case documentation for accuracy and compliance with regulatory standards.
- Advocated for clients' rights and resources, fostering stronger community partnerships and support systems.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Conducted thorough assessments to determine client eligibility for various programs and services.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Advocated on behalf of clients in legal proceedings, securing favorable outcomes in numerous cases.
- Assisted individuals with disabilities in accessing necessary accommodations within the community, promoting increased independence and quality of life.
Funding Specialist
Moffitt Cancer Center
07.2015 - 05.2024
- Interviewed and assisted clients in identifying and obtaining available benefits and community and social services.
- Liaised with social workers and case management regarding clients' eligibility
- Conducted initial eligibility screenings for Medicaid applicants.
- Reviewed applications and supporting documents to determine applicant's eligibility for Medicaid benefits.
- Compiled and documented information regarding applicant's income, assets, insurance coverage and other relevant data.
- Verified accuracy of applicant's financial information against third-party sources such as employers, banks or government agencies.
- Prepared reports summarizing findings of eligibility reviews.
- Assisted individuals with the completion of complex paperwork related to their application process.
- Researched discrepancies between submitted forms and available records to ensure compliance with regulations.
- Provided technical guidance to staff on program requirements and procedures related to enrollment processes.
- Maintained up-to-date knowledge of state and federal regulations pertaining to Medicaid eligibility.
- Investigated complaints regarding eligibility determinations or denials.
- Responded promptly to inquiries from applicants, providers and other stakeholders concerning Medicaid services.
- Attended training sessions, seminars and workshops related to Medicaid programs.
- Evaluated appeals of denied applications using established criteria.
- Established relationships with community organizations that provide assistance in obtaining health care services for low-income families.
- Identified areas where improvements could be made in order improve efficiency or customer service levels.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Informed applicants of other agencies providing useful or related assistance.
- Maintained positive working relationship with fellow staff and management.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
ELIGIBILITY SPECIALIST
MedAssist, a Firstsource Company
06.2013 - 07.2015
- DUTIES VERY SIMLIAR TO ABOVE REFERENCED DUTIES FOR MOFFITT CANCER CENTER
VARIOUS
DEPT OF CHILDREN AND FAMILIES
04.1993 - 09.2009
- Developed and implemented program policies and procedures.
- Collaborated with other departments to ensure efficient operations of the program.
- Ensured compliance with applicable laws and regulations in all aspects of the program.
- Provided technical assistance to staff on operational issues related to the program.
- Prepared monthly reports summarizing progress towards goals and objectives of the program.
- Assessed performance outcomes against established goals and objectives of the program.
- Analyzed data from surveys, focus groups, interviews, or other sources to evaluate effectiveness of programs services.
- Promoted 5 times from operations to central administration for entitlement programs; SNAP, Cash Assistance, and Medicaid
Education
Some College (No Degree) - SOCIOLOGY
RUTGERS UNIVERSITY
New Brunswick, NJAssociate of Arts - HUMANITIES
SUNY
Suffern, NY06-1993
Skills
- Medicaid application processing
- Eligibility determination
- Compliance analysis
- Financial documentation review
- Data verification
- Regulatory knowledge
- Assessment skills
- Issue identification and resolution
- Problem-solving
- Referral coordination
- Relationship building
- Trauma informed care framework
Timeline
HOMELESS OUTREACH CASEWORKER
METROPOLITAN MINISTRIES
06.2025 - Current
Funding Specialist
Moffitt Cancer Center
07.2015 - 05.2024
ELIGIBILITY SPECIALIST
MedAssist, a Firstsource Company
06.2013 - 07.2015
VARIOUS
DEPT OF CHILDREN AND FAMILIES
04.1993 - 09.2009
Associate of Arts - HUMANITIES
SUNY
Some College (No Degree) - SOCIOLOGY
RUTGERS UNIVERSITY
Education and Training
other,other