Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jill Hayes

Jill Hayes

Waco

Summary

Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Server

Casa De Castillo
08.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Fitness Trainer/Manager

9round Kickbox Fitness
02.2018 - 08.2023
  • Demonstrated how to carry out various routines and exercises.
  • Boosted client motivation through consistent encouragement, support, and progress tracking.
  • Enhanced gym member retention rates by providing excellent customer service and fostering a welcoming environment.
  • Increased overall gym revenue with effective sales techniques for new membership sign-ups and upselling of personal training packages.
  • Developed strong relationships with local businesses, securing partnerships for discounts or promotions benefiting both parties involved.

Server

Cracker Barrel Restaurant
01.2011 - 02.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Education

Dental Assistant

Texas State Technical College
Waco, TX
05-2006

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Professional appearance
  • Point of sale (POS) system operations

Certification

  • Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
  • Texas Alcoholic Beverage Commission Certified (TABC)

Timeline

Server

Casa De Castillo
08.2023 - Current

Fitness Trainer/Manager

9round Kickbox Fitness
02.2018 - 08.2023

Server

Cracker Barrel Restaurant
01.2011 - 02.2018

Dental Assistant

Texas State Technical College

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Jill Hayes