Jill Heller
Naples,FLORIDA
Summary
Talented professional adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.
Overview
16
16
years of professional experience
Work History
Deli Supervisor
Wynn's Market
02.2012 - Current
- Enhanced customer satisfaction by ensuring prompt and accurate order fulfillment in the deli department.
- Streamlined deli operations for increased efficiency and productivity with effective scheduling and delegation of tasks.
- Handled customer service issues and complaints in an efficient and courteous manner
Prepared Foods Associate
Whole Foods
12.2009 - 02.2012
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Framing Department Manager
Michaels Arts And Crafts
12.2007 - 12.2009
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Mentored team members to grow professionally
- Developed employee schedule to meet member and store needs
- Assisted in the hiring process
Education
Bachelor of Arts - Communications
James Madison University
Harrisonburg, VA05.1981
High School Diploma -
Pikesville High School
Baltimore, MD05.1977
Skills
- Product Rotation
- Cost Reductions
- Staff Training
- Employee Supervision
- Sales Promotion
- Team Direction
Timeline
Deli Supervisor
Wynn's Market
02.2012 - Current
Prepared Foods Associate
Whole Foods
12.2009 - 02.2012
Framing Department Manager
Michaels Arts And Crafts
12.2007 - 12.2009
Bachelor of Arts - Communications
James Madison University
High School Diploma -
Pikesville High School
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