Jill Hemphill
Madrid,IA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Cook for the Dallas Center- Grimes School District
Taher
05.2022 - Current
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Prepared and served over 240 nutritious meals each day.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Updated daily logs, checked in deliveries and submitted weekly reports.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Resident Treatment Worker
Woodward Resource Center
05.2009 - 04.2022
- Collaborated with physicians and nurses to plan or coordinate treatment, drawing on patient needs.
- Helped develop and implement treatment plans and modified according to presentation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in a intermediate care facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
Line Cook/Front Desk Receptionist
Hotel Pattee
07.2008 - 04.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
- Verified proper portion sizes and consistently attained high food quality standards.
Childcare Worker
Childtime Learning Center
11.2007 - 07.2008
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Promoted good behavior with positive reinforcement methods.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Planned and guided age-appropriate tasks like reading, crafts and play.
- Kept notes of behavior issues, food served and medications administered to children.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Introduced children to educational games and activities to boost learning.
- Distributed food, napkins and beverages in preparation for snack time.
- Assisted children with putting on coats and cold-weather gear before going outside.
- Cared for children age 2 in nurturing and age-appropriate way.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Consulted with families to discuss activities and behaviors of each child.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
Education
High School Diploma -
Woodward-Granger High School
Woodward, IA2006
Skills
- Proper Food Storage
- Equipment Sanitation
- Reading Comprehension
- Critical Thinking
- Performance Review
- Time Management
- Customer Service
- Complex Problem-Solving
- Inventory and Supply Management
- Food Allergies
- Product Inventories
- Seizure Disorders
- Fluid Intake Monitoring
- Accurate Documentation
- Care Plan Implementation
- Supporting Personal Needs
- Grooming and Bathing Assistance
- Mobility Assistance Needs Understanding
- Companionship and Emotional Support
- Charting Expertise
- Feeding Assistance Expertise
- Medications Familiarity
- Responding to Emergencies
- Medication Assistance
- Measuring Bodily Fluids
- Patient Relationship-Building
- Oral Hygiene
- Efficient and Reliable Team Player
- Activity Coordination
- Documenting Behaviors
- Compassionate Caregiver
- Medical Procedures Understanding
- Activity Planning
- Symptom Documentation
- Transporting Patients
- Range of Motion Exercises
- Activities of Daily Living (ADL) Support
- Bathing and Dressing
- Bed Transfers
- Wheelchair Assistance
- Feeding Tube Management
- Medical Recordkeeping
- Room Assignments
- Customer Inquiries
- Making Reservations
- Greeting Guests
- Multi-Line Phone Systems
- Front Desk Operations
- Room Booking
- Check-Ins and Check-Outs
- Personable Demeanor
- Professional Telephone Manner
- Coordinating Reservations
- Special Requests
- Guest Accommodations
- Credit and Cash Transactions
- Special Promotions
- Daily Logs
- Hotel Services and Hospitality
- Room Charges
- Room Billing
- Check-In and Check-Out Coordination
- Cash Register Operations
- Payment Handling
- Customer Experience
- Guest Service and Assistance
- Inventory Restocking
- Office Supplies and Inventory
- Office Equipment Operation
Timeline
Cook for the Dallas Center- Grimes School District
Taher
05.2022 - Current
Resident Treatment Worker
Woodward Resource Center
05.2009 - 04.2022
Line Cook/Front Desk Receptionist
Hotel Pattee
07.2008 - 04.2009
Childcare Worker
Childtime Learning Center
11.2007 - 07.2008
High School Diploma -
Woodward-Granger High School
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