Summary
Overview
Work History
Skills
Timeline
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Scott Ryan

Parrish,FL

Summary

Dedicated food service professional, well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with guests to increase loyalty and repeat business.

Overview

12
12
years of professional experience

Work History

Lead Server

Taverna Toscana
05.2024 - Current
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Cultivated warm relationships with regular customers.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.

Head Server

CocoWood Grill
08.2021 - 05.2024
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Server

Viron Rondo Osteria
09.2020 - 08.2021
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.

Server

Carbone’s Restaurant
11.2015 - 03.2020
  • Cultivated warm relationships with regular customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Server

Flemings Steakhouse
07.2013 - 11.2015
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.

Skills

  • Employed in the business of fine dining for thirty five years
  • Extensive training and knowledge in wine and food
  • High-Volume Dining
  • Food and beverage pairings
  • Sales expertise

Timeline

Lead Server

Taverna Toscana
05.2024 - Current

Head Server

CocoWood Grill
08.2021 - 05.2024

Server

Viron Rondo Osteria
09.2020 - 08.2021

Server

Carbone’s Restaurant
11.2015 - 03.2020

Server

Flemings Steakhouse
07.2013 - 11.2015

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Scott Ryan