Jill Herman-LaBoy
Galloway,WV
Summary
Experienced Food Service Director with over 20 years of experience in food industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Food Service Director/Certified Dietary Manager
Seashore Gardens
Galloway, NJ
12.2007 - Current
- Monitored production to check safety, standardized production and appropriate portioning.
- Plan and execute facility and private functions.
- Visited with residents to inquire about satisfaction, quality and personal preferences.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Purchased food supplies for department according to budget limitations.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
Food Service Director
Absecon Manor Nursing Home
Absecon, NJ
10.2005 - 12.2007
- Developed strategies to improve food service levels for busy facility handling 435 meals each day.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Assistant Food Service Director
Ocean Point Nursing And Rehab Center
Somers Point, NJ
05.2003 - 10.2005
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Sous Chef
Atlantic City Hilton Casino
Atlantic City, NJ
11.1998 - 11.2002
- Planned and directed high-volume food preparation in fast-paced environment.
- Mentored kitchen staff to prepare each for demanding roles.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
Education
High School Diploma -
Vineland Senior High School
Vineland, NJSome College (No Degree) - Fashion Illustration
Centenary University
Hackettstown, NJCertification of Culinary Arts - Culinary Arts
Atlantic Cape Community College
Mays Landing, NJ12.1999
Skills
- Waste Reduction
- Investigating Complaints
- Guest Relations
- Delegating Assignments and Tasks
- Anticipating Problems
- Health Code Compliance
- Menu Pricing and Writing
- Safe Food Handling Practices
- Dietary Planning
- Staff Scheduling
- Infection Control Procedures
- Food Safety and Quality
Certification
- Certified Dietary Manager/Certified Food Protection Professional Training - 05/21/2025. Issued by the Certifying Board of Dietary Managers
Affiliations
Association Of Nutrition & Food Service Professionals
Timeline
Food Service Director/Certified Dietary Manager
Seashore Gardens
12.2007 - Current
Food Service Director
Absecon Manor Nursing Home
10.2005 - 12.2007
Assistant Food Service Director
Ocean Point Nursing And Rehab Center
05.2003 - 10.2005
Sous Chef
Atlantic City Hilton Casino
11.1998 - 11.2002
High School Diploma -
Vineland Senior High School
Some College (No Degree) - Fashion Illustration
Centenary University
Certification of Culinary Arts - Culinary Arts
Atlantic Cape Community College