Jill Hicking
White Bear Lake,MN
Summary
Transportation Manager offering strengths in all of operational management. Customer Service and Logistics Management, including freight planning, driver recruiting, planning and compliance, Identified new solutions that reduce cost and improve efficiency. Fosters continuous improvement environment across warehousing, logistics, transportation and customer service operations. Built productive relationships to achieve business objectives.
Overview
31
31
years of professional experience
Work History
Senior Logistics Manager
TForce LSM / TFWWI
Bolingbrook, IL
01.2020 - 02.2024
- Directed the selection of appropriate modes of transport based on cost-effectiveness, transit times and availability of resources.
- Conducted regular reviews of internal processes and external partners' performance against agreed SLAs.
- Resolved any issues or disputes between vendors or customers regarding shipment discrepancies or delays.
- Established performance metrics for all logistics activities including freight cost management and inventory optimization.
- Developed and implemented strategies to optimize logistics operations, reduce costs and improve customer service levels.
- Provided guidance on best practices in warehousing operations such as receiving, put away, replenishment, picking and packing and shipping processes.
Customer Service Specialist/Logistics Specialist
Transport America/ CFI Freight
Eagan, Minnesota
01.2011 - 01.2020
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Performed data entry of customer orders into the company's order management system.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Ensured compliance with all applicable laws related to consumer protection regulations.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Director of Leasing Services
Transport America
Eagan, Minnesota
08.2005 - 12.2010
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Managed budgeting and financial planning processes for the organization.
- Negotiated agreements with external partners such as contractors or consultants.
- Facilitated collaboration between teams by encouraging open communication channels.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Coordinated resources across departments to maximize productivity levels.
- Collaborated with senior leadership to set long-term objectives for the company.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Provided guidance on legal matters related to contracts or intellectual property rights.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Served as a public spokesperson at industry events or conferences.
- Assessed employee performance against established benchmarks or targets.
- Cultivated and maintained relationships to promote positive work culture.
- Worked with department managers to formulate annual budgets.
- Delegated work to staff, setting priorities and goals.
Customer Service Manager
Transport Ameriica
Eagan, Minnesota
12.1992 - 08.2005
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Performed data entry of customer orders into the company's order management system.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Ensured compliance with all applicable laws related to consumer protection regulations.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Skills
- Demand forecasting
- Cost Reduction
- Transportation Management
- Logistics Analysis
- Fleet Dispatch
- Customs Compliance
- Carrier Negotiations
- Safety standards
- Logistics Management
- Operational management
- Team Management
- Mentoring and training
- 3PL and LTL knowledge
Timeline
Senior Logistics Manager
TForce LSM / TFWWI
01.2020 - 02.2024
Customer Service Specialist/Logistics Specialist
Transport America/ CFI Freight
01.2011 - 01.2020
Director of Leasing Services
Transport America
08.2005 - 12.2010
Customer Service Manager
Transport Ameriica
12.1992 - 08.2005