Jill Hofer
Huron,SD
Summary
Dynamic and detail-oriented customer service professional with a proven track record in banking and communication roles. Recognized for exceptional organizational skills and a proactive approach to problem-solving, consistently delivering first-rate service that enhances customer satisfaction. Committed to driving sales and fostering positive client relationships, leveraging strong interpersonal abilities to create engaging experiences. Eager to contribute expertise in customer engagement and service excellence to a forward-thinking organization.
Overview
13
13
years of professional experience
Work History
Substitute Teacher
Huron School District
Huron, SD
01.2021 - Current
- Responsible for providing instructions, managing the classroom environment, and promoting student learning in the absence of the regular classroom teacher.
- (As Needed)
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
Detailer
Iverson’s Auto Sales
Huron, SD
11.2024 - 12.2025
- Clean, Polishing and vacuuming the interior and exterior of vehicles. Pick up Customer vehicles and Drop off finished cars back to customers.
Service Banker
Bank of the West
Huron, SD
05.2020 - 04.2022
- Provided high-quality service by processing transactions efficiently and accurately, including deposits and withdrawals while following bank policies and procedures, as well as regulatory requirements.
- I g0t the bank t0 receive the best 0verall annual sc0re that they have g0tten in years. 110% the first semester 0f w0rking here.
Teller
Wells Fargo
Huron, SD
03.2019 - 02.2020
- Responsible for handling customer financial transactions like deposits, withdrawals, transfers, money orders, and checking, counting cash, answering phones, filing deposit slips and paperwork, managing ATM deposits, and balancing numbers at the end of the day.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Collection Agent
Premier Bankcard
Huron, SD
02.2017 - 07.2018
- Responsible for handling inbound and outbound calls with customers, negotiating payments, and updating account information. Candidates should possess good verbal and listening skills and the desire to work in a fast-paced environment.
- Developed and implemented performance tracking systems, improving overall team productivity metrics.
- Managed collections process, ensuring compliance with regulatory standards and internal policies.
Patient Care Tech
Average Sacred Heart Hospital
Yankton, SD
05.2013 - 05.2015
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Monitored patient vital signs and reported changes to nursing staff.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Education
High School Diploma -
Yankt0n High Sch00l
Yankton, SD01-2007
BACHEL0RS 0F PSYC0L0GY
Colorado Technical University
Colorado Springs, CO03-2029
Skills
- Graduate of Leadership Huron May 2022
- Promoted in a commercial for Huron
- Enrolled full time at CTU for Bachelor Psychology of Science, graduate 3/2029
Timeline
Detailer
Iverson’s Auto Sales
11.2024 - 12.2025
Substitute Teacher
Huron School District
01.2021 - Current
Service Banker
Bank of the West
05.2020 - 04.2022
Teller
Wells Fargo
03.2019 - 02.2020
Collection Agent
Premier Bankcard
02.2017 - 07.2018
Patient Care Tech
Average Sacred Heart Hospital
05.2013 - 05.2015
High School Diploma -
Yankt0n High Sch00l
BACHEL0RS 0F PSYC0L0GY
Colorado Technical University