Jill Holder
Granbury,TX
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
24
24
years of professional experience
Work History
Office Manager /Bookkeeper
A.W. Quality Service Group
Vero Beach, FL
01.2018 - 08.2022
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Provided administrative support to management team including preparing reports and presentations.
Administrative Assistant
James Angelo Construction
Belleview, FL
07.2012 - 01.2018
- Provided secretarial and office management support while building cooperative working relationships.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Monitored progress on projects assigned by upper management.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Office Manager
G.P. Masonry
Ocala, FL
05.2005 - 04.2010
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Generated invoices for clients and tracked payments received from customers.
- Ensured accuracy in all accounting entries and records.
- Resolved billing discrepancies with vendors or customers promptly.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Calculated income and social security tax deductions.
- Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
Owner /Operator
Reliable Septic Tank & Services
Vero Beach, FL
06.1998 - 05.2005
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Provided technical assistance to customers seeking information about specific permitting requirements or processes.
Education
Associate of Science - Aviation Administration & Airport Management
Santa Fe College
Gainesville, FL06-2013
Additional Courses - X-Ray Tech / Anatomy
College of Central Florida
Ocala, FL01-2011
Additional Courses - Aviation Courses
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL01-2000
Associate of Arts - Business Administration And Management
Indian River State College
Ft. Pierce, FL05-1999
High School Diploma -
Vero Beach High School
Vero Beach, FL06-1996
Skills
- Staff Hiring
- Equipment Operation
- Project Management
- Problem-Solving
- Positive and Professional
- Scheduling and calendar management
- Payroll Processing
- Account Reconciliation
- Data Entry
- Office Management
- Administrative Support
- Staff hiring
- Billing
- Relationship Building
- Business Administration
- Organizational Skills
- Customer Relations
- Office Administration
Timeline
Office Manager /Bookkeeper
A.W. Quality Service Group
01.2018 - 08.2022
Administrative Assistant
James Angelo Construction
07.2012 - 01.2018
Office Manager
G.P. Masonry
05.2005 - 04.2010
Owner /Operator
Reliable Septic Tank & Services
06.1998 - 05.2005
Associate of Science - Aviation Administration & Airport Management
Santa Fe College
Additional Courses - X-Ray Tech / Anatomy
College of Central Florida
Additional Courses - Aviation Courses
Embry-Riddle Aeronautical University - Daytona Beach
Associate of Arts - Business Administration And Management
Indian River State College
High School Diploma -
Vero Beach High School
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