JILL HOLDERFIELD
Summary
Seeking a position where I can maximize my 15+ years of developing and leading individuals and teams with a strong commitment to building business performance. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
14
14
years of professional experience
Work History
Director of Franchise Success
Deka Lash
03.2022 - 02.2024
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Established departmental performance goals and provided feedback for underperforming areas.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Evaluated scripts to identify creative strategies and resource needs.
- Monitored expenditures to mitigate risk of overages.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Franchise Consultant
Regis
09.2021 - 03.2022
- Work with franchisees and their teams to help grow the business while ensuring that franchise agreement compliance is maintained
- Increased franchisee satisfaction by providing expert guidance and support in areas such as operations, marketing, and management.
- Helped new franchise owners streamline their business launch process through comprehensive training programs and ongoing assistance.
- Managed franchise agreements, ensuring compliance with brand standards and legal requirements for the protection of both franchisor and franchisee interests.
- Implemented effective marketing strategies to promote franchise opportunities and attract qualified candidates for further expansion.
- Served as a liaison between corporate headquarters and individual franchisees, addressing concerns and facilitating communication to enhance overall performance.
- Developed customized business plans for each franchise location based on unique market conditions, demographic trends, and competition analysis.
- Provided ongoing performance evaluations for existing franchises to identify areas of strength and opportunity for improvement.
- Facilitated dispute resolution among franchisees or between franchisor-franchisee parties where needed to maintain cordial working relationships that foster mutual growth opportunities within the organization/networks involved therein.
- Played instrumental role helping franchisors refine their expansion strategies by suggesting improvements based upon firsthand observations gleaned from visiting dozens of existing units nationwide.
- Assisted franchisees in developing and implementing localized marketing campaigns that effectively targeted their unique customer base and contributed to increased sales.
- Organized and facilitated annual franchisee conferences, providing a platform for networking, sharing best practices, and learning about new industry trends.
- Managed the onboarding process for new franchisees, ensuring a smooth transition into the brand family and setting them up for long-term success.
- Analyzed data and developed actionable recommendations to drive growth.
- Developed peer and mentor relationship with small business owners and conducted in-depth consulting engagements to identify opportunities to enhance owner profitability, growth and performance.
- Utilized required documentation procedures and methods to document calls, emails, tasks, documents and notes.
- Attended and participated in scheduled departmental and company meetings.
- Provided ongoing coaching and motivation to franchisees and management by remaining in contact through use of video conferencing and other available technology.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Manager
Ulta
08.2019 - 09.2021
- Meeting and exceeding sales, profitability and operational goals, forecasting payroll and scheduling, attracting, hiring and retaining a diverse team as well as modeling their mission, vision and values
Senior District Leader
Regis
08.2010 - 07.2019
- Oversee day to day operations of each Salon and supervise managers and staff while continuing to serve the customer with exceptional customer service
- Work with the state regulatory boards to ensure that all regulations are up to date and surpass expectations
Skills
- Budget Control
- Project Management
- Operations Management
- Business Development
- Staff Management
- Business Planning
- Staff Development
- Financial Management
- Team Management
- Corporate Communications
- Company Guidelines
- Hiring and Retention
- Training and Development
- Leadership Development
- KPI Tracking
- Employee Development
Additional Information
MyTime
- Conducted comprehensive training sessions for new and existing owners on the effective utilization of MyTime scheduling software.
- Developed and delivered training materials, including user guides and tutorials, to enhance user understanding and proficiency.
- Provided one-on-one coaching and support to owners, addressing individual learning needs and ensuring a smooth transition to MyTime.
- Collaborated with cross-functional teams to gather user feedback and implemented improvements to the training program, resulting in increased user adoption and satisfaction.
- Monitored and evaluated training outcomes, identifying areas for improvement and implementing targeted interventions to enhance the overall training experience.
- Acted as a liaison between MyTime users and the technical support team, facilitating communication and ensuring timely resolution of any issues or challenges.
FranConnect
- Implemented FranConnect on a daily basis to facilitate seamless communication and document management across the company's internal operations.
- Uploaded and tracked all internal communication, optimizing collaboration between different departments and ensuring effective information sharing.
- Managed the tracking of visits and documentation within FranConnect, enhancing organizational efficiency and maintaining accurate records.
- Played a key role in integrating FranConnect into the company's workflow, contributing to improved communication and streamlined processes.
- Provided ongoing support and training to internal teams on FranConnect features, addressing queries, and ensuring proficient utilization of the platform.
Timeline
Director of Franchise Success
Deka Lash
03.2022 - 02.2024
Franchise Consultant
Regis
09.2021 - 03.2022
Manager
Ulta
08.2019 - 09.2021
Senior District Leader
Regis
08.2010 - 07.2019