Jill Hope
Longwood,FL
Summary
Highly proactive manager with 13 years of experience in team leadership in restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
13
13
years of professional experience
Work History
FOH Manager
Christo's Cafe
10.2022 - 09.2023
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
General Manager
Sunrise Sunset
09.2010 - 06.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Increased sales 20%
Education
Associate of Science - Business Administration And Management
Hodges University
Naples, FL05.2002
Skills
- Restaurant Operations
- POS System Operations
- Training and Coaching
- Service Prioritization
- Conflict Resolution
- Hiring
- Billing Oversight
- Performance Evaluation
- Health Department Inspections
- Staff Management
- Food Costs
Timeline
FOH Manager
Christo's Cafe
10.2022 - 09.2023
General Manager
Sunrise Sunset
09.2010 - 06.2022
Associate of Science - Business Administration And Management
Hodges University
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