Jill Howell
MEDICAL RECORDS, RECEPTIONIST
Niles,MI
Summary
Seeking to take the next career step with a highly respected company organization dedicated to producing positive outcomes and delivering exceptional customer service
Overview
33
33
years of professional experience
1
1
year of post-secondary education
Work History
Medical Records Clerk
Chalet of Niles
Niles, MI
09.2021 - 12.2024
- Organized and filed patient information, ensuring confidentiality and compliance with HIPAA regulations
- Reviewed medical charts for completeness, accuracy, and proper documentation
- Created new patient records in electronic health record (EHR) system
- Assisted healthcare providers in locating specific patient information as requested
- Maintained accurate and up-to-date medical records for XX patients
Medical Receptionist
Allied Bone and Joint
Mishawaka, IN
05.2021 - 08.2021
- Answer Multi Phone Lines
- Schedule patient appointments
- Collect payments
- Reply to emails and faxes in timely manner
- Maintain clean work station
- Distribute scanned items to charts
- Verify insurances are active
Front Receptionist
St. Joseph Behavioral Health
Mishawaka, IN
01.2020 - 07.2020
- Answer Multi Phone Lines
- Schedule patient appointments
- Collect payments
- Maintain spreadsheet
- Order supplies
- Reply to emails and faxes in timely manner
- Maintain clean work station
Senior Supply Clerk, Medical Records, Assistant Payroll/Scheduling Coordinator
Lakeland Continuing Care Pine Ridge Nursing and Rehabilitation
Stevensville, MI
01.2005 - 11.2019
- Scheduling Coordinator and Payroll Administrator for 80 associates
- Ordered necessary supplies and maintained building inventory
- Answered phones and performed concierge services for residents and their families
- Verified proper invoice coding
- Documented and tracked Associates' continuing education classes in MyLearning
- Tracked licenses and ensured timely renewals
- Organized and maintained a clean, efficient, and confidential work area
Unit Clerk/ Nursing Assistant
Lakeland Hospital
Saint Joseph, MI
01.2001 - 12.2005
- Answered phones and performed concierge services for patients and their families
- Performed patient data entry with a sharp attention to detail, accuracy, and confidentiality
- Ordered necessary supplies and maintained unit inventory
- Took patient vital signs
- Organized and maintained a clean, efficient, and confidential work area
Administrative Clerk
Woodwind and Brasswind
South Bend, IN
01.1995 - 12.2001
- Managed heavy walk-in traffic and coordinated visits and meetings
- Fielded a high volume of incoming calls on a multi-line phone system
- Assisted customers with placing orders and in locating lost packages/orders
- Created working schedule for staff
- Provided administrative support to company CEO
Service Dept. Receptionist
Georgie Boy Manufacturing
Edwardsburg, MI
01.1992 - 12.1995
- Greeted customers and performed concierge services to ensure complete customer satisfaction
- Fielded a high volume of incoming calls on a multi-line phone system
- Scheduled customer service appointments
- Provided administrative support company management
- Prepared and processed customer invoices
- Handled filing and records management
Education
General - Secretarial
Andrews University
Berrien Springs, MI 01.1981 - 03.1982
Skills
- Managing multi-line phones
- Communicating with patients and their families
- Dependable and punctual
- Detail-Oriented
- Providing high-quality, confidential client and patient service
- Professional, friendly demeanor on the phone, via email, and in person
- Appointment Management
- Strong administrative skills
- MyLearning software
- Typing (45 wpm)
- Data entry
- Like to learn new skills
- Microsoft Office (Outlook, Word, Excel)
- Interpersonal Skills
- File Maintenance and Records Management
- Taking initiative
- Medical records audits
- Medical office administration
- Work well independently
- Written and verbal communication
- Supply ordering
- Record maintenance
- Customer service
- Scheduling appointments
- New patient chart preparation
- Patient confidentiality
- Document scanning
- Filing systems expertise
- Inventory coordination
- File organization
- Paperwork processing
- Filing procedures
- Electronic medical records handling
- Meeting coordination
- Patient data collection
- Medical billing and coding
- Scanning and imaging software
Willing To Relocate
Mishawaka, IN
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureHealthcare benefitsCareer advancementPaid time offWork-life balanceTimeline
Medical Records Clerk
Chalet of Niles
09.2021 - 12.2024
Medical Receptionist
Allied Bone and Joint
05.2021 - 08.2021
Front Receptionist
St. Joseph Behavioral Health
01.2020 - 07.2020
Senior Supply Clerk, Medical Records, Assistant Payroll/Scheduling Coordinator
Lakeland Continuing Care Pine Ridge Nursing and Rehabilitation
01.2005 - 11.2019
Unit Clerk/ Nursing Assistant
Lakeland Hospital
01.2001 - 12.2005
Administrative Clerk
Woodwind and Brasswind
01.1995 - 12.2001
Service Dept. Receptionist
Georgie Boy Manufacturing
01.1992 - 12.1995
General - Secretarial
Andrews University
01.1981 - 03.1982
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