Summary
Certification
Overview
Work History
Education
Skills
References
Supported Causes
Interests
OperationsManager
Jill Idom

Jill Idom

Plano,TX

Summary

Certified project manager with over five years of experience in onboarding, client relations, and project management roles. Skilled in managing complex projects from conception to deployment, ensuring alignment with business goals. Possesses deep understanding of project lifecycle, risk management, and stakeholder communication strategies. Successfully led teams to deliver multiple projects on time and within budget while improving operational efficiency and client satisfaction. Brings extensive experience in financial industry operations and supporting litigation teams. Strengths include leadership, problem-solving, and adaptability.

Certification

CAPM Certified Associate in Project Management

08/23 - 09/28

  • Provides expertise in project management methodologies including predictive project management, agile principles and business analysis

CompTIA Project+

03/20 - Present

  • Covers foundational project management skills and essential concepts beyond the scope of just one methodology or framework

Overview

14
14
years of professional experience
2
2

Certifications

Work History

Technical Project Manager

Isogent Partners, LLC
08.2024 - 11.2024
  • Managed all client onboarding for network and cybersecurity projects, expanding responsibilities to portfolio management.
  • Coordinated on the launch of a new SaaS product, overseeing cross-functional teams and aligning deliverables with business goals.
  • Identified, addressed and either resolved or escalated project issues.
  • Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.

Onboarding Specialist

Isogent Partners, LLC
10.2019 - 07.2024
  • Led project teams and managed stakeholder engagement while serving as the primary client contact throughout the contract fulfillment process
  • Managed and coordinated the simultaneous onboarding of up to 20 clients within a PaaS framework, initiating services such as IT support, network management, and cybersecurity measures
  • Improved project workflows and enhanced team coordination by collaborating with stakeholders and project team to overhaul resource allocation

Litigation - Specialized Home Retention

Ocwen Loan Servicing, LLC
06.2016 - 06.2018
  • Supported Managing Counsel in resolving litigation by providing workout options, such as loan modification and non-cash authority for use in negotiations.
  • Cooperated with managing counsel and in-house counsel regarding widely varied, high-exposure matters.
  • Managed a portfolio of over 500 accounts, ensuring consistent performance while exceeding monthly goals.

Advocacy - Specialized Home Retention

Ocwen Loan Servicing, LLC
08.2014 - 05.2016
  • Coordinated loss mitigation strategies with housing counselors, realtors, and credit counselors, ensuring customer satisfaction, and compliance.
  • Optimized outreach web portals with state and national housing counselor organizations.
  • Recognized as the #1 performer in the department, consistently achieving 100% on quality assurance metrics.

Special Programs and Outreach Coordinator

Ocwen Loan Servicing, LLC
02.2013 - 07.2014
  • Maintained funding records for federal mortgage assistance programs
  • Created Quality Control procedures for community outreach solicitations resulting in 100% accuracy
  • Tracked corporate compliance with state-specific and federal regulatory programs.

Corporate Representative Coordinator - Special Operations

GMAC ResCap, Inc.
10.2010 - 01.2013
  • Orchestrated timetables and logistics for mediations, depositions, and trial appearances for outside counsel, ensuring compliance with all procedures and deadlines.
  • Collaborated with a technical analyst on the Access database for assigning travel schedules; authored process and procedure guidelines for the database.
  • Managed engagement event scheduling for Community Outreach team of up to 20 agents.

Education

Agricultural Journalism - Public Relations

Texas A&M University
College Station, TX

Skills

Software

MS Office Suite, MS Project, MS Planner, MS Teams, Trello, BaseCamp, ClickUp, Monday

Project Management

PMBOK, Work Breakdown Structure (WBS), RACI, stakeholder relations, schedule control, risk mitigation, cross-function collaboration, Kanban, Gantt charts

Methodologies

Critical Path Method (CPM), Agile, Scrum, Waterfall

References

References available upon request.

Supported Causes

  • Gathering of Eagles 2025, Outreach Vice Chair
  • Minnie's Food Pantry of Plano
  • Breakthrough T1D | Juvenile Diabetes Research Foundation (JDRF)
  • Dallas Children's Charities Presbyterian Children's Homes & Services (PCHAS)
  • Little Food Pantry - Grace Presbyterian Church
  • Catholic Charities Dallas

Interests

Gardening

Reading

Travel

History

Fine Art

Genealogy

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Jill Idom