Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jill Ingles

Lehi,UT

Summary

Knowledgeable assistant retail management background with a genuine passion for customer service and developing relationships. Utilizes leadership skills to inspire team collaboration and drive sales growth. Demonstrated background delegating tasks with positive and empowering approach. Skilled in time management and fostering positive environments, while also certified in first aid and CPR for added safety assurance.


Overview

28
28
years of professional experience

Work History

Assistant Retail Manager

The Closet by Maurice's
08.1997 - 04.2000
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Engaged directly with customers to offer assistance and resolve complaints.
  • Enhanced employee retention through fostering a positive work environment and clear communication of expectations.
  • Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
  • Supported senior management in implementing and upholding store policies and procedures.

Assistant Retail Manager

The Children's Place
04.2000 - 04.2006
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Fostered a positive work environment, promoting teamwork and open communication among staff members.
  • Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
  • Collaborated with store manager to develop action plans for improving overall store performance metrics.
  • Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.

Certified Group Fitness Instructor

VASA Fitness
03.2017 - Current
  • Cultivated positive relationships with class participants by teaching variety of challenging and entertaining group fitness classes.
  • Increased class attendance by promoting a positive, inclusive environment for all fitness levels.
  • Enhanced participant motivation by incorporating diverse workout routines and engaging music selections in group fitness classes.
  • Upheld strict safety guidelines during all sessions, contributing to an accident-free environment.
  • Supported individual journeys with one-on-one instruction to supplement group lessons for participants needing extra guidance.
  • Utilized technology resources such as heart rate monitors or virtual platforms to provide real-time feedback during workouts, optimizing results for participants.

Education

No Degree - Business Administration

Utah Valley University
Orem, UT

High School Diploma -

Provo High School
Provo, UT
05-1998

Skills

  • Goal setting and achievement
  • Time management
  • Organizational skills
  • Product knowledge expertise
  • Customer engagement
  • Retail operations
  • Merchandise display
  • Positive attitude
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Multitasking abilities
  • First aid and CPR certified
  • Group motivation techniques

Timeline

Certified Group Fitness Instructor

VASA Fitness
03.2017 - Current

Assistant Retail Manager

The Children's Place
04.2000 - 04.2006

Assistant Retail Manager

The Closet by Maurice's
08.1997 - 04.2000

No Degree - Business Administration

Utah Valley University

High School Diploma -

Provo High School

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