Jill Jacques
Uncasville,CT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Office Manager
Action Asbestos
01.2009 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reconciled and corrected issues with financial records.
- Prepared monthly bank reconciliations to ensure accurate representation of company's financial position.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Input financial data and produced reports using QuickBooks.
Deli Clerk
Stop and Shop
08.2024 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized slicers and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
Customer Care Supervisor
MetroCast/Atlantic Broadband/Breezeline
01.2007 - 05.2024
- Evaluated interactions between associates and customers to assess personnel performance.
- Facilitated open communication channels within the team, promoting idea sharing and problem-solving discussions.
- Championed employee development opportunities by identifying skill gaps and recommending relevant one on one training and support sessions.
- Managed escalated calls professionally, resolving customer concerns in a timely manner while maintaining excellent rapport.
- Boosted team morale and motivation by recognizing individual achievements and fostering a positive work environment.
- Traveled to New Hampshire locations as needed to provide supervisor support.
Customer Service Representative
Eastern CT Cable/MetroCast Communications
05.1999 - 01.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained and balanced cash drawers in Waterford and Plainfield CT Front Counter locations.
- Offered advice and assistance to customers, over the phone and in person, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Tees Plus (no Longer In Business)
01.1994 - 05.1999
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Waterford High School
Waterford, CT06.1992
Skills
- Proficient in Google Suites, CSG, WorkDay, QuickBooks
- Relationship Building
- Financial Recordkeeping
- Needs Assessment
- Honesty and integrity
- Strong work ethic
- Customer service
Timeline
Deli Clerk
Stop and Shop
08.2024 - Current
Office Manager
Action Asbestos
01.2009 - Current
Customer Care Supervisor
MetroCast/Atlantic Broadband/Breezeline
01.2007 - 05.2024
Customer Service Representative
Eastern CT Cable/MetroCast Communications
05.1999 - 01.2007
Customer Service Representative
Tees Plus (no Longer In Business)
01.1994 - 05.1999
High School Diploma -
Waterford High School
Similar Profiles
John MayalehJohn Mayaleh
Plant inspector at Action Air Mold & Asbestos Inc, Mt, Highway Materials LabPlant inspector at Action Air Mold & Asbestos Inc, Mt, Highway Materials Lab
ADEOLA V. OGUNDIPE-BECKLEYADEOLA V. OGUNDIPE-BECKLEY
Asbestos Analyst at Asbestos Identification LabAsbestos Analyst at Asbestos Identification Lab
Houston JonesHouston Jones
President/Owner at Carolina Demolition & Asbestos Svc, LLCPresident/Owner at Carolina Demolition & Asbestos Svc, LLC